Address: | 3701 Old Court Rd Unit 1, Pikesville, MD 21208, USA |
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Postal code: | 21208 |
Phone: | (410) 602-5340 |
Website: | http://medicalbusinesspartners.com/ |
Monday: | 9:00 AM – 5:00 PM |
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Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Villagio and all of the staff has been extremely helpful, walking us through a process that is difficult for most of us. They have been honest and transparent throughout the process. Although we are new to Villagio, I anticipate great service in the future, in what has been a difficult process for us as a family.
I have had two loved ones in this facility. My husband was placed into the facility when it first opened and lived there until he passed away from COVID in October 2020. Most recently, we placed my dad in the facility for his memory issues.
I have many things to say about Villagio and the people who have cared for my loved ones.
The facility is clean clean. It has a nice warm feeling to it, with many communal areas for residents and guests to sit at and socialize. The dining room is wiped down and mopped after every meal. The rooms are pretty, with clean, like new bathrooms, paint and carpet.
The people that work at Villagio are even better. Because of the length of time I have been associated with Villagio, I have gotten to know many staff members. They are kind and really want the best for the residents. They interact positively with the residents. My dad, who is a hard man to please and did not want to go to memory care, has told me numerous times how nice everyone is and how they "really care about us." The current Director, Carissa, is receptive to our concerns and has great knowledge about Dementia/Alzheimers patients. I rely on her to help our family navigate this very tough time. Carissa has assembled an amazing team of professionals around her! They care; they get to know the residents and what their individual needs are. This means the most when you have to put someone in a memory care! I KNOW my father is in great hands and I do not have to worry about anything regarding his care.
When COVID hit, we could not see my husband except through Face time and during the summer, through the fence at Villagio. It was horrible but it was the world at the time! My husband stated that he never felt lonesome or afraid because the Villagio staff had become his family. When he passed away, the Villagio staff were there. They called us and cared for us for months to come.
When we realized my dad needed memory care, Villagio was the ONLY place I called. This is a place that cares and loves the important people in my life. There is no other choice!
I could not be happier.
The care staff and facility at Villagio far exceeded my expectations from first contact they helped make me feel comfortable in this difficult process. This is not an easy decision, but they walked with me every step. The care and support my mom received was exceptional. I truly believe the staff treated her as if she was their own family. I am forever grateful to the people who work at Villagio for making my mom feel cared for and loved. Thank you all for all that you do.
The pain that families experience when we have to accept that we can no longer keep our loved one safe at home is paralyzing. I sobbed every day for three months. Everyone I've met at Villagio Broomfield has reached out to support me: Marlene for being the glue that held me together, Clooney for making my Mom's new home feel like her home, Lindsey for helping me set up my Mom's room when I was so frayed I couldn't get a zipper to work. Crystal for the comforting and welcome smile that greets you. Tia for being so great to work with. Carisa for helping me with paperwork and taking a load off my shoulders. Eva for the love that emanates from your soul that you show my Mom and other residents. I can't overlook whoever prepares the meals that smell amazing and kudos to whoever hires your staff. A job well done! You have a team that you should be very proud of. They feel like family.
Marlene was very supportive in assisting us in finding a new home for our mom. This was a difficult decision to make. She maintained very good communication and follow-up contact with us. She was very understanding to the our concerns, needs and did a wonderful job with the emotional aspect of locating a new place. Her attentiveness and customer service style was so needed and welcomed during this process.