Address: | 11737 H G Trueman Rd, Lusby, MD 20657, USA |
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Postal code: | 20657 |
Phone: | (410) 326-2874 |
Website: | https://locations.tccrocks.com/md/lusby/11737-hg-trueman-rd-.html |
Monday: | 10:00 AM – 8:00 PM |
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Tuesday: | 10:00 AM – 8:00 PM |
Wednesday: | 10:00 AM – 8:00 PM |
Thursday: | 10:00 AM – 8:00 PM |
Friday: | 10:00 AM – 8:00 PM |
Saturday: | 10:00 AM – 8:00 PM |
Sunday: | 11:00 AM – 5:00 PM |
Matt at the Lusby, MD was amazing. He remembered me from a year ago. He was friendly, very knowledgeable of the product and helped is make informed decisions about our purchase. Visiting an Authorized Verizon store is hands down more efficient timewise with better customer service.
There are few things that I like less then upgrading my technology and having to relearn things. Went in today and the new manager, Matt Dooley, was willing to take the time and energy to fix a problem so I didn't have to get a new phone. That's what will bring me back in the next time for a better experience in phone investment. At least this place cares about the service being given. Thanks TCC and Matt.
My phone died this morning. Everyone who is operating with only one phone- your cell phone will know how debilitating this experience can be. I raced up to TCC in the Lusby Town Center. Curtis immediately helped me, and I mean he helped in the genuine sense of the word. My phone was dead- totally unrevivable. He never pressured me to buy anything. He tried to connect an old phone, which didn't work. He called a battery store and discovered there aren't any replacements. He also suggested I try my insurance to check out my coverage. Only then, after going well beyond the mediocre service I have come to expect from local stores did Curtis search for a few low cost new phone options for me. As it turned out, my insurance does cover my dead phone. Curtis did not make a sale- but he gained a 5 star review and a customer who will tell all her neighbors that if you have a phone problem to go to TCC. In fact, when our family needs a new phone or just wants an upgrade you can be sure I will return to the Lusby Town Center for honest, trustworthy customer service.
Awesome Customer service. After having a not so good experience at a different location I came here to ask a few questions. Matt was awesome to deal with. Friendly and knowledgeable. If you live nearby I would recommend coming here for your future Verizon issues.
Sam and Tim were great to deal with answered all my questions about my iphone. I enjoy going into their store for help. Great customer service!!
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Verizon Authorized Retailer, TCC Details 11737 Hg Trueman Rd. , Lusby , Maryland , 20657 , United States 1 410-326-2874 Website Leave a Review Recommend Add This Page to a Stack Follow
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