State: | Maryland |
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Address: | 265 Solomon's Island Road, Prince Frederick, MD 20678, USA |
Postal code: | 20678 |
Phone: | (410) 535-1200 |
Website: | http://princefrederickdodge.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_bus |
Monday: | 7:30 AM – 9:00 PM |
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Tuesday: | 7:30 AM – 9:00 PM |
Wednesday: | 7:30 AM – 9:00 PM |
Thursday: | 7:30 AM – 9:00 PM |
Friday: | 7:30 AM – 9:00 PM |
Saturday: | 8:00 AM – 8:00 PM |
Sunday: | Closed |
Everyone was great. I knew what I wanted and how much I was willing to spend and negotiations were painless. Dee spent time to show me all the features of my jeep and I left dealership knowing most of it. When I turned down the extra aftermarket options, they didn't try to make me feel guilty or think I was making the wrong decision. Overall my experience was great. Took just under 3hrs start to finish.
There are two Jeep dealerships closer to my house but I drive directly to Prince Frederick Jeep for service when it is needed on my vehicle. Why, because I receive the best customer support, the best welcome and the most appreciation for my business than from anywhere else. Who would figure that getting your car serviced would be such a nice experience. It is worth the trip each time!
Had my oil changed yesterday. Back today for a check engine light. Before leaving home checked oils only to find oil cap left off. The check engine code was low crank case pressure sensor.
It’s hard for me to say a negative word about this dealership, but there is a certain level of trust that comes with leaving your vehicle at any service station. They completely violated that trust. This could have become a bigger issue. I’m glad it didn’t.
Makes you think if they are this careless what else didn’t they do?
Other than that the staff in service department of friendly and courteous.
****UPDATE****
Since this very isolated incident the service here has been awesome! I still take my vehicles here and will continue to take them here! I have changed my star rateing to 5 Stars!! ⭐️ ⭐️⭐️⭐️⭐️
Jesse and Cameron found my perfect car and the rest is history. Cameron volunteered to go get the car in NC and had it back the same day. Appreciate the extra attention Jesse was able to provide to make me feel like I left paying reasonable price. And thanks Cameron for taking the time to make sure everything worked as advertised and showing me how all the gadgets functioned.
Kevin was very helpful. No issues. Polite staff.
Question:
why do you guys make emphasis that there is a $150? diagnostic fee? While I understand that needs to be communicated, it shouldn’t be stated right at the onset of the conversation. It was an observation I made while in the waiting room.
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410-535-1200. Disclaimer: Chrysler programs subject to change without notice and can affect price and rate. Pictures may vary. Vehicles subject prior to sale. Sale prices are plus taxes, tags and freight, $199 processing change not required by law.