Gadget Guru - Columbia

• MaryKate Lynch
  
  
  (November 12, 2018, 6:57 pm)

  I needed to replace my laptop's battery, but the screw holding the dying battery down was stripped. I watched a ton of Youtube videos on how to remove the stripped screw, but these tricks made it a MILLION times worse. The videos then suggested that I drill into the stripped screw w/ a power drill. I did NOT feel comfortable doing this and wasn't sure where to turn...
  
  I emailed Gadget Guru late on a Friday night asking if this was something they could help me with, and the owner Trevor responded within an hour.
  
  I stopped by on a Monday after work, and Trevor removed the old battery and stripped screw for me on the spot for FREE. He attached my new battery, replaced the screw, made sure that the laptop turned on and that the battery was working fine.
  
  I highly recommend Columbia's Gadget Guru. Dealing with this issue was incredibly frustrating, but with their help it was resolved quickly and painlessly. Thanks Trevor & staff!

• Mary Wise
  
  
  (October 11, 2018, 11:06 am)

  The staff at Gadget Guru in Columbia were wonderful! They repaired my laptop in a timely fashion & the customer service was excellent! The staff was incredibly knowledgeable and extremely helpful. I was a customer service manager for 15 years and I was very impress with the customer service I received over the telephone and in person. I highly recommend their services!!!

• Jason Jenkins
  
  
  (September 24, 2018, 11:45 pm)

  I came in with a myriad of problems for my Nexus 6P. Alec was very helpful in getting me set up with a technician. The two technicians that worked on my phone were Trevor and Paul. They ordered a screen w/digitizer and mid-frame from their distributor and attempted to fix my phone that was permanently stuck in a boot loop cycle. My main goal was to get my phone working enough to grab the 2 factor authentication on the phone to unlock my accounts and disable 2FA. Unfortunately, my phone was unable to be repaired after they exhausted all feasible options that would allow them to retain the integrity of the phones memory. As they were unable to repair the phone in the state that I requested, they removed the screen, took on the cost of the ordered part and just charged me with a diagnostic service fee. For those that are curious the diagnostic fee would have been rolled into the service charge if the phone was repairable. I gladly paid the diagnostic fee as they did their due diligence in attempting to fix my phone. Their integrity and drive to fix problems has won me over and I will be sure to bring any future business their way.
  
  If you are curious as to why I gave them five stars when my phone wasn't fixed, go to their store and find out for yourself. They are an honest shop and I was so impressed by their service, I left happy with a broken phone. Just think about that for a minute.

• Sunmy Brown
  
  
  (September 7, 2018, 6:29 pm)

  Hands down, superb customer service at Gadget Guru! I could not be happier with the restoration of my laptop. After experiencing some water damage on my MacBook Pro, I initially took my laptop to the Apple Genius Bar. They quoted me an exorbitant amount in the price range of $1,200.00, stating that the logic board needed replacing, etc. due to corrosion. However, at Gadget Guru, they performed a diagnostic and was able to resolve the corrosion with a water treatment. Thankfully, the water treatment worked! I received my laptop back in 4 days and at the fraction of the cost of what Apple quoted me. I highly recommend Gadget Guru to take care of all of your computer needs! I am so grateful for the team at Gadget Guru! :)

• Munish Sawhney
  
  
  (August 2, 2018, 4:31 pm)

  Very Knowledge Staff, My Iphone needed repair my ear piece was not working well very low sound, i took it to these guys not only did the fix my phone but mentioned with special rubbing alcohol they cleaned my phone external ear piece and speaker area as well as the screen. I also purchase a new glass screen protector from them it was much cheaper than i bought from the apple store where the apple store sold me a plastic one. Highly recommended.

Gadget Guru - Columbia, MD - Yelp

Phone number (410) 740-1700 Business website gadgetgururepair.com; Send to your Phone. ... Photo of Gadget Guru - Columbia, MD, United States. View from outside!

Locations - Gadget Guru

Columbia . 8875 Centre Park Drive, Columbia MD 21045. 410-740-1700. columbia@gadgetgururepair.com . Mon-Sun 11:00am-7:00pm . The Gadget Guru Columbia is the newest, full service location that caters to the south of Baltimore area.

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Gadget Guru Address 8875 Centre Park Dr Columbia MD 21045 Phone (410) 740-1700 Visit: ... (410) 740-1701. Business Hours. Status: Closed. Sunday

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