Priority One Plumbing & Heating, Inc.

Priority One did an excellent job with recommending a new system to replace my aging home heating system and broken water heater. They replaced it with a high efficiency integrated home heating and water heater system. The installation quality was great, the installers very professional and neat with their work. The final product looks incredible. They also handled the paperwork related to the Mass Save rebates and loans and guided me through the process.

In the fall Priority One Plumbing & Heating, the sister company of BDL Heating & Cooling, replaced my heating system with a high-efficiency gas boiler and an indirect water heater. I knew it was time to replace my heating system after my 12 year old water heater started leaking (the original gas boiler was 60+ years old). I received several different proposals but I decided to go with Priority One after talking with Josh. He explained the pros and cons of each option very clearly and comprehensively and also answered all of my questions. Josh arranged for a temporary water heater to be installed after my unit failed in the summer. This new heating system was eligible for a rebate from Mass Save since it met their energy efficiency standards. I've already seen considerable savings in my gas bill over the past three months. My experience with the installation technicians and the administrative staff has been outstanding. I value the high level of professionalism, expertise, communication, and customer service shown to me by the entire BDL/Priority One team. Recently, I decided to have BDL install central air conditioning in my home. I'd highly recommend Priority One and BDL for any of your plumbing, heating, and cooling needs.

Priority One is a phenomenally well run company who deliver on the work they promise. I made the unfortunate mistake of hiring a different cheap contractor to install 3 hot water heaters in a multi family home, thinking I got a massive value. Things quickly went sour and all of the work needed to be completely re-done. Priority One came in and fixed everything. They replaced the water lines and did such a fantastic job of it, I hired them a year later to replace all three boiler's in the home. The difference in experience and finished work is night and day. They are fantastic craftsman who do it right, keep you in the know, and stick to their schedule. They are the best in the business.

Priority One was extremely responsive and professional when my water pipe burst. Despite it being a high volume weekend due to extreme temperatures they were there for me in a very stressful situation. In my follow up call with the office, Josh took the time to explain my all my options to me. I have complete confidence in them and will be using them for all my plumbing needs.

I can't say enough good things about my experience with Priority One. Andy was clear and communication was great, and most importantly the quality of his work was top-notch. The job was large and very well planned (new boiler, new water heater, conversion from oil to gas, and probably other stuff I'm forgetting). The supporting team made the whole process easy, including handling some of the paperwork I'd normally have to do. If you've ever had a contractor that's trustworthy and a pleasure to deal with, you know how rare it is to find! Totally recommend them.