Belmont Wheelworks

• Connor Ross
  
  
  (September 18, 2020, 2:40 pm)

  These guys really care and carry out due diligence on your bike work. Great service - I'll be back again!

• John Debo
  
  
  (September 1, 2020, 7:00 am)

  I purchased a bike for my wife from here a few weeks ago. Ordered via the website, collected the bike from the store after receiving an email that the order was ready for pickup. Easy.
  
  Decided to purchase a bike from here for my son. Ordered via the website, received a cancellation email the next day because the bike was not in stock. A refund was promptly issued. Fair enough.
  
  I called the shop shortly after receiving the cancellation email to find out why no one reached out prior to cancelling my order to find a replacement, I mean, you already have my money. Seems like the logical thing to do. The gentleman helping me was as surprised as I was, and suggested that I reply to the cancellation email, which I did, to no avail.
  
  From the FAQ section of the website:
  Q: Is availability on your website accurate?
  A: Most of the time. However, due to increased demand, many bikes and products are selling quickly and may be unavailable when an order is processed. We understand this is frustrating and we are working on solving these issues to better serve you. Please do not call or email to ask if a bike or product is in stock. Your best option is to place an order as soon as you can. If you place an order and the bike or product you ordered is unavailable, we will do our best to work with you to find a suitable replacement if possible.
  
  I realize we are in the middle of a pandemic, and bicycle demand is skyrocketing, but that is hardly an acceptable reason for shoddy customer service. An email or call detailing my potential options should have been initiated prior to the cancellation of my order. I find it rather hard to believe that there were zero replacement options available at a shop of your size. If nothing else, this
  was a perfect opportunity to upsell me into something better.
  
  Trust me. I get it. Everyone wants a bike. Not necessarily a terrible problem to have if you're a bike shop. If the demand for such is so high that you cannot properly serve your customers, you may want to think about expanding your team. Customer service is the lifeblood of any retail business.
  
  UPDATE: In response to my email, Tom from Wheelworks contacted me via telephone with a potential option which unfortunately was not a good fit for my son. A day later he called me back with another option which was a perfect fit. The bike was ready in a couple of days, and my son couldn't be happier.
  
  While we got off to a rocky start, Tom's persistence and willingness to go above and beyond to make things right earned our business.
  
  Since, I have had another bicycle serviced there and am very happy with the results.

• Jarrod Rogers
  
  
  (August 24, 2019, 3:33 pm)

  Awesome, awesome experience!! So glad I decided to come here. Came here for tax free weekend to get a new bike for my 9 year old son. Walked out with 3 bikes and new Thule roof racks to transport them home. The sales staff was attentive, knowledgeable, and patient. Everyone got to take multiple test trips with multiple bikes to find the right fit. So happy with my experience and the service we received during our visit. FYI kids bikes are located around the corner from the main store Wheekworks Too.

• Jim C
  
  
  (April 15, 2019, 3:19 pm)

  Helpful staff, huge selection.

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Belmont Wheelworks - 480 Trapelo Road, Belmont, Massachusetts 02478 - rated 4.5 based on 68 reviews "How the mighty have fallen, I've been treated like...

Belmont Wheelworks - About | Facebook

Belmont Wheelworks - - rated 4.6 based on 63 reviews "There are just a few places you can go if you're looking for a serious adult bike and this is one... Wheelworks Bicycle Stores and Cycling Centers have been servicing the greater Boston cycling community since 1977.

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Belmont Wheelworks - 480 Trapelo Rd, Belmont, Massachusetts 02478 - 72 Değerlendirme değerlendirme sonucunda 4.5 puan aldı "How the mighty have fallen

Belmont Wheelworks in - Wheelworks | Boston's Go To Bike Shop

Belmont Wheelworks, located in Belmont, Massachusetts, is at Trapelo Road 480. You can look at the address on the map. You can use the phone number +1 617-489-3577 to contact the company.

Belmont Wheelworks - Belmont Training Stores - The best training...

Home US Massachusetts Belmont Belmont Wheelworks. 480 Trapelo MA, Belmont, 02478 (directions) 617-489-3577. Loading Map. Routes Around Belmont Wheelworks.

Belmont Wheelworks - Overview, Competitors, and... | Apollo.io

(617) 489-3577. Wheelworks has been recognized both locally and nationally as an outstanding professional bicycle retailer. WHEELWORKS has three locations: Our main store in Belmont, MA.; a sister store, ACE Wheelworks in Somerville, MA., and WHEELWORKS TOO, a Kids, Family and...

Contact — Peter Mooney Cycles

617-489-3577. From day one, Peter Mooney Cycles has been part of Wheelworks . As one of the company's principals, Peter has played a major role in Visit his workshop at the Belmont location, or contact him by phone or email. Belmont Wheelworks 480 Trapelo Road Belmont, MA 02478 (617)...

BELMONT WHEELWORKS | phone: 617-489-3577

BELMONT WHEELWORKS. address: 480 Trapelo Road. city: Belmont. zip: 02478. state: Massachusetts. country: United States. phone: 617-489-3577.

Bicycle Store «Belmont Wheelworks», reviews and photos, 480...

Belmont Wheelworks. Information Photos Comments. Category: Bicycle Store. Address: 480 Trapelo Rd, Belmont, MA 02478, USA. Phone: +1 617-489-3577. Site: wheelworks.com. Rating

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Get Directions. Belmont Wheelworks. 480 Trapelo Road. (617) 489-3577. Get Directions.