Advance Auto Parts

• Jay Fitz
  
  
  (January 25, 2019, 4:11 pm)

  I needed a new battery for my 07 Camry, and a kind salesperson/mechanic pointed me to a very expensive battery, telling me that it could charge my electronics with the engine off without dying. I bought into the claim, he installed the battery, and I left fairly satisfied, thinking I had saved money by getting a 2-in-1 package essentially.
  
  Upon further research at home however I found no references online to this battery being capable of what the AA salesperson had suggested. I then went to AutoZone in Somerville, where the manager there confirmed that this battery was built for specialty applications but still required the alternator to function (ie the engine must be running to charge devices).
  
  After scowling for a few minutes in the AutoZone parking lot, I drove back to Advance Auto and explained everything to a different salesperson. He was understanding and listened carefully to my complaint. Although the store's policy is not to accept returns on installed batteries, the manager agreed to my request to swap the battery out for a cheaper (more reasonable) one in return for store credit to make up the difference in cost. The original salesperson then came back out and swapped the batteries.
  
  At the end of the day I was happy. I failed to research a product and made a foolish purchase, but the store still accepted my return in an exception to their policy regarding already-installed merchandise. On one hand, this experience demonstrated how commission-based salaries can impact uninformed consumers. But it also highlighted how a culture of flexibility and not always adhering to corporate policies can totally change a customer's experience for the better.
  
  People try to sell you the most expensive version of what you need everywhere you go -- but finding a place where they accommodate for your subsequent buyer's remorse is not always as easy.

• Jnyc265
  
  
  (December 21, 2018, 8:45 pm)

  Gotta give a shout out to my boy Davelle, did a great job in helping me with my check engine light and windshield wipers when I needed information. Highly recommend this place for any of your car needs. An awesome experience and will definitely be going back in the future for any other cars needs. Great job Davelle

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Headquartered in Roanoke, Va., Advance Auto Parts, Inc., the largest automotive aftermarket parts provider in North America, serves both the professional installer and do-it-yourself customers. Advance operates over 5,200 stores, over 100 Worldpac branches and serves approximately 1,300 independently owned Carquest branded stores in the United ...

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