Quest Diagnostics Pondville Medical Pondville Medical - Employer

Very professional staff, they know what their doing. Never a problem

I walked in 20 minutes before closing time without an appointment. I signed in. There were 2 people ahead of me. In less than 10 minutes it was my turn. The woman behind the desk was so nice. When it turned out my doctor hadn't sent in the labs he wanted done, she was willing to call his office for me and get it straightened out even though it was almost closing time. I told her I would call the doctor myself in the morning, but she again offered to call. So pleasant!

I'm not sure what the problem was for the previous one-star posters, but I walked into the Norfolk office without an appointment this morning, signed in on the I-something-or-other mounted on a pedestal (name, address, DOB) and was greeted courteously by the young woman at the counter who checked my lab order and quickly entered the information into her computer. About 5 minutes later I was called in after the person who had arrived before me left and had blood drawn - NO pain! - by the woman who had been at the counter. Very professional throughout.
If someone had to wait an hour, my guess is that there was a waiting room full of patients. I would suggest making an appointment (according to the signage appointments take priority), go get a cup of coffee, and come back.
BTW, today's blood draw is consistent with what I have experienced at Quest for many years, going back to when the office was in Walpole. I just don't think it is fair for anyone to be waved off by a one-star review. If time is of the essence, make an appointment.