Gonzalez Justine M

This is the only Papa John’s I have ever enjoyed. The pizza here is delicious. I’m giving them 5 stars but that doesn’t mean they are without their problems. It’s how they resolved those problems (and how tasty their pizza is) that got them 5 stars. I’ve never had a problem with delivery taking too long from them. However, they are going through a labor shortage problem and I don’t hold that against them. I have had two separate delivery drivers (both new and one even her first day) completely mishandle the pizza and ruin it. The last one had the pizza carrier hunched over her back before handoff. As soon as the pizza was in my hand I could feel it ruined and all the weight to one side. All but a few slices from my 2 pizzas were ruined. But hey, what was left was delicious! The GM personally reached out and credited me new pizzas. The manager has been a pleasure to deal with every time. It’s unfortunate they are going through labor shortage pains but they get 5 stars from me for how they deal with customer complaints