|Address:||957 E Auburn Rd, Rochester Hills, MI 48307|
|Monday:||7:30 AM – 10:00 PM|
|Tuesday:||7:30 AM – 10:00 PM|
|Wednesday:||7:30 AM – 10:00 PM|
|Thursday:||7:30 AM – 10:00 PM|
|Friday:||7:30 AM – 10:00 PM|
|Saturday:||7:30 AM – 10:00 PM|
|Sunday:||8:30 AM – 8:00 PM|
I walked in the other day asking about their battery warranty program but I couldn't find my receipt and really didn't understand how things worked. A lovely older gentle men when out of his to assist me in trying to find the receipt digitally. With no luck I decided to purchase a new battery while gaining valuable advice along the way. When I tell you this man has optimal customer service skills I mean it. He was kind, informative, and straight up hilarious. I'm unsure of his name but he deserves a raise. That man made my day. After losing my grandfather, getting hit by a semi, and losing my job, this experience is just what I needed. Thank you!
O'Reilly Auto Parts always has what I need in stock; if they don't have it, they'll gladly order it for you. The associates are friendly and helpful. The overall atmosphere has been much improved with updated lights, signage, and shelving layouts.
Great customer service and had the rare part that I needed. My only hiccup was that I asked to borrow a wrench to do the repair in the parking lot and the representative couldn't find the customer tool cart. I would have hoped that I could have borrowed one that was for sale in that case or he could have looked a little harder for the cart. Anyways, that's why the minus one star.