Carter's Plumbing of White Lake

Dave did an excellent job. He came out on Sunday, an emergency situation, and finished the job Monday morning. Very professional, definitely
would recommend

I purchased a new kitchen faucet and needed it installed. I called a different plumbing company in the Rochester area and they said the earliest they can come out was 3 weeks. Then I called Carters on Friday and they said they can install it on Monday (3 days later). Carters sent me a text message the day before the appointment letting me know the plumber would be at our house between 12pm and 5pm. The day of the appointment, Carters called me and said the plumber is on the way. Communication was excellent with this company.

Derrick showed up and was starting to pick up the Amazon boxes that happened to be on my porch and bring them inside, totally nice guy. He was very professional and provided the estimate before doing anything and my wife signed and said she was OK with the price. I see some reviews saying Carter’s charges too much, once you receive the estimate, you are free to make a decision to have them do the work for the price quoted or tell them no thanks. The install was great and he cleaned up everything and left. I will use Carter’s again. We didn’t have any issues with the company or Derrick. No need for a picture, everyone knows what a kitchen faucet looks like…

Carter's came out to repair a pinhole leak in some copper pipe. He was here for about 20 minutes. He was friendly, fast and knowledgeable. The only reason I didn't give 5 stars is that he promised to send a quote to replace some corroded valves, but never sent it.

Derek was great. I called just for a quote. Next day he was out. Same day he put in a new sump pump and a back up water sump system. He also found an issue with my hot water heater vent and fixed that very dangerous issue. He did such an amazing job. Thank you Carter’s Plumbing. You guys are the very best.

Dave was extremely professional, polite, and really quick. I am very satisfied with the end result and couldn’t be happier. Will definitely be going back to Carters Plumbing in the future if I ever need to and will request Dave.