A Place to Store - self storage

Update 9/14/16
So glad to change my review after hearing personally from the new owner. As we talked and I explained I had written this review in the heat of a bad moment while at my unit; things had looked so sad. Not knowing the former owner was responsible for the disrepair; I was pleased that the new one was concerned enough to call me and let me know all the wonderful new updates he has made. He is very excited about the facility and I wished him well. I give him 5 stars for the excitement and future plans. Very nice man.
I have been a long time renter for personal storage and have also used this facility for business storage, at one time using 3 units. I like the environmentally controlled units which also had an irritatingly noisy pest control but it worked. Never had any critters. That was when it was under a different owner/management. Yesterday, we went to our storage unit to remove some items and just check in on things since we had not been there over the winter. I was very unhappy with the state of disrepair in the parking lot; one of the exterior doors was not locking properly giving me concern about security; no lights came on upon entry and only by accident discovered the lights are motion detectors... but only if you enter through a different door. In my opinion, the place looks like an abandoned property. No one is on site to talk to. I did call and speak to someone about security concerns and explain I found evidence of critter encroachment in my unit. While assured that someone would be dispatched to check things out, I was not very confident in any speedy solution. Probably will not keep my unit there and will not recommend this place to any friends unless there is major remedial action soon.

I had to find a heated storage unit on very short notice. The staff was very helpful. I obtained a unit, made the arrangements and made the payments all from NY. Amazingly easy!. When I got there, the staff was waiting with the keys. The unit is very clean and secure. Overall, an outstanding experience. Well done.