McDonough's Drain & Sewer Cleaning

Fast service at a good upfront price. Mo made quick work of the clog and put in extra effort to make sure everything was cleared. Professional and friendly operation.

The sign of amazing service is when an employee makes a mistake and the customer writes a five-star review.

It started with water from a floor drain in the basement after we ran the dishwasher. On the recommendation of friends who live down the street, we called McDonough early the next morning, and they sent someone to fix the problem later the same day.

Unfortunately the next day, the plumber installing a new shower valve had to snake a drain in a different part of the basement to finish his work.

And the day after that, we found more water from both drains in the basement.

When we called McDonough back, they took responsibility for not having checked far enough down the soil line to ensure we'd have no more problems. They came back, finished the work, which ended up being a bigger job than any of us wanted on a Friday afternoon, and they arranged a bill that reflected their responsibility for the incomplete work on their first visit.

The thing that makes this service worth all five stars is that there was no point in any of our conversations when anyone started to react defensively. Every conversation my wife or I had with every person we spoke to at McDonough was calm and pleasant from start to finish, even though we were both quite exasperated after sopping up water with old towels when we dialed their number.

This business is a great example of "you get what you pay for." In the best way.

They're not the cheapest but we saw where that money was going. Into the equipment, training, and people.

We had a clogged main drain on a weekend evening. Craig was there in a relative flash and worked incredibly hard to get us back to normal. He tried three different methods and even called in a second guy to help. He truly went above and beyond.

It probably wasn't the cheapest option we could have found, but after Craig was done, I was 100% confident that things were as good as anyone could hope to get them. The camera spoke to how very thorough Craig had been. Instead of a single camera inspection and calling it good enough, or charging us extra to use the camera, it was part of how he did his job and I could see the progress with every new try.

Couldn't be happier with how our service call went, particularly considering how much of a pain drain service can be.

McDonough's will be our go to from now on. But hopefully for maintenance instead of emergencies.