Big Bobs Flooring Outlet

We were VERY happy with our new carpet and bathroom flooring. The installer was on time for both days (even a bit early!) and both installers did a fantastic job. They also went above and beyond in fixing our bathroom floor and stretching our older carpet in the basement. Definitely a 4 out of 5 stars. David, our sales
Rep was also A+ in all the steps of our installation process!!

I initially worked with Dave to select flooring for my basement (3 rooms, family room, two hallways) in early 2020 but ended up putting the flooring project on hold until recently. The same flooring wasn’t available and costs for what was available were higher than what I wanted to spend so I was pretty disappointed, but Dave offered to keep an eye out for new products that would fit what I was looking for and would be a similar fit for my budget. He called not long after to let me know a product was just coming available that would be similar to the one I’d liked previously and had samples sent to me. Once I selected the color, it was a quick couple week turnaround for the ordering and to have the installation scheduled! The installer, Dan, was so easy to work with. He moved the few furniture pieces I had in each room as part of the job and offered to put on floor protectors if I had them while putting the furniture back so the feet wouldn’t scratch the floor. He kept the space clean through the process so I didn’t have to worry about my kids stepping on anything and did an excellent job on the installation. Highly recommend Big Bob’s, Dave and Dan were easy to work with and so helpful and the flooring looks wonderful!

Excellent customer service from start to finish. Answered all my questions, about product choices, pricing, scheduling installation, etc. All without stress or fast-talk hard selling. The Installation team was prompt and professional, arrived & finished on time, and cleaned up the site great. Dave E., Sales Manager, is conscientious, friendly, courteous and quick to respond to questions, return calls, and keep me informed throughout the process. He knows his business and likes his job -- that's important! I'd call Dave and his team again for future flooring projects.

From the estimate and scheduling to the installation and finish work, Big Bob's was wonderful. Dave at the store got everything ordered & organized and Dan went above and beyond with his professionalism and friendly manner during install. For seniors who stress over home repairs and projects, I highly recommend Big Bob's to provide you great service, patience, communication and fantastic work!