Hopkins Carpet One

We had a problem with our new Marmoleum floor. Nancy went to work in conjunction with Erik. They stepped right in and got the entire floor replaced. We were kept in the loop throughout the process. The new floor was installed by two seasoned professionals, and it's beautiful. When they were finished, you couldn't tell they had been here. Perfectly clean! We're so impressed how this was handled! We're doing the upstairs this summer and Nancie will be our first call. What a team Hopkins CarpetOne has!

Would highly recommend Carpet One, Hopkins, for your home carpet and tile needs. Nancie was very helpful, patient and knowledgeable.

We had ~1,600 sq.ft. of carpet installed in our newly-purchased home prior to moving in. We ultimately decided to go with Hopkins Carpet One, a more local company, rather than a big box store like Home Depot.

The entire experience was disappointing. The preliminary sales process went fine, but when it came to scheduling/installation there was serious disorganization and confusion about timelines, which was surprising since we'd scheduled installation months in advance and were extremely forthright about our needs (our home was being painted, so we needed to accommodate painters prior to installing new carpet). This was frustrating, but we eventually got everything worked out without too much of a headache.

After two months (installation July 2022), we're happy overall with the low-pile carpet we selected. However, the quality of the installation is really, really disappointing in places. An entire staircase was skipped during the installation and necessitated a separate crew coming out a week later to finish the job. Tack-strips/adhesive is already failing around a couple floor HVAC registers and there was a closet entryway where tack-strip was flat-out missing (which the second crew was thankfully able to correct). A couple hatchet-job cuts along baseboard with almost laughable attempt to correct the mistakes. There are sections of bedroom where the carpet is nearly 1/4" short of meeting the baseboard. Cuts along stair tread/skirt boards are inconsistent; some are great, others…pretty average. Understand low-pile carpet is less forgiving, but we did expect more. This wasn't exactly cheap.

I've attached a couple pictures for reference.

UPDATE: the company’s quality control person did contact us promptly after leaving this review. They stopped by our home to inspect the installation and agreed there were deficiencies (in addition to ones not highlighted within the pictures) and were very apologetic about the quality. A new install crew came by a couple weeks later and fixed several areas. The result is much better. Review increased from 2 stars to 4 stars accordingly. My only gripe is that no one bothered to tell us when the crew was coming to make the fixes. They just showed up at our door one morning. Thankfully we were home.

Casondra helped us as we debated what carpet to select and Mike installed it as promised and was professional and completed the project within the time-frame he predicted. It was a smooth process and it worked perfectly to get us new carpet before our move-in date. Thanks!