Quick Lane at New Brighton Ford

I try to take a new car to the dealership for service the first time. I used their online appointment system and a ford coupon for oil change and tire rotation. When I got there they said they couldn't see my appointment, I showed the confirmation, no luck, but he promised to fit me in anyway. There about two hours. The coupon was for $50 plus tax and disposal fee but NB Ford managed to jam $20 worth of different fees and tax on there. I'm no math genius but that's about 40%

They were able to get me in right away get the key to my truck reprogrammed. Will definitely be coming back for other services.

This is a nice place, the staff weren’t super friendly, they seemed a bit annoyed I was there at 7am but it didn’t ruin my day. It was also unclear as to where to go right away. Went for my first oil change for my new vehicle, and they checked everything which is great! The waiting area was nice. Had coffee and some small complimentary snacks. 10 seats. At 7am on a Wednesday, there was only 3 people including myself in the waiting room for service. Two desks, staff there always there. Only 45 mins for my oil change.