Dick Smith Ford Service Center

This was my first time visiting this business, and I was treated as if I was a longtime customer! I was very impressed with the service, enjoyed the customer's lounge area, and ultimately will be using this business for my car needs. Brian was amazing in checking me in, answering any questions or concerns I had. Everyone there was kind and friendly. They did not allow the steady flow to affect their mode. Smiling at everyone that came in. This is the true meaning of excellent customer service!

Came in for battery installation. Old battery was hot so was jump box. It was overcharging
. It was about to explode, took a while to find cause but fixed once cause was found. Kept me up to date hourly. Will be returning with all other issues.

Bryant greeted me when I got there. He was personable and had great customer service skills. He kept me aware of the status of my car a made me aware when the work had been completed. He did additional research to alert me of future maintenance concerns. He didn't seem to mine going the extra mile to when I asked what the prices of the work would cost me.