Enterprise Rent-A-Car

While having an issue with another store closer to me, I didn’t want to deal with Enterprise. I did talk to someone at the Raytown Missouri office and was happy that I had. They stepped up and while they apologized for my experience in trying to set up my rental at the previous location, they made sure they assisted in a shuttle and all even though they were slightly outside of my area. Tucker and his staff was Great. I hope I don’t have to use Enterprise for another insurance claim as I had been rear ended for this particular visit but no matter what the reason if I have to rent again I would definitely visit Raytown again.

I will be back. I liked the way I could provide everything online prior to arriving so when I did arrive the time to pick up the car was minimal. Friendly and professional. The car was clean and ready to go as expected, everything worked and complimentary clorox type wipe for covid security if you're not comfortable knowing how well they cleaned the car prior. I rented from a different company a week prior and the experience was horrible.
Thanks for doing it right Enterprise.

We requested a premium, extra-large, type SUV to move my 94-year-old dad back to Kansas City from Arizona. The morning we were supposed to pick up the car, Enterprise called to say that they were going to have to substitute a smaller SUV. I let them know that we needed as big a vehicle as we could get, and Tucker from Enterprise in Raytown called us back to let us know that he had one coming in within the next hour, and he would get it cleaned up and ready for us ASAP. And he did. Great customer service, wonderful vehicle, and they are consistently excellent. Thank you, Enterprise, for helping us get my dad comfortably moved across the country.

Mark did an outstanding job managing the rental transaction from beginning to end. Really appreciated his courtesy and kindness helping to get disabled people in a rental car. I was so grateful everything went as planned.