Luther Mazda of Kansas City Service

New name, same great people. The web site changes a bit, but the service folks are just as friendly and helpful. It's a great place to buy, and take care of your Mazda.

Great service! Excellent communication. Haley May is a great asset to the dealership and service area. Always use them for my car maintenance and repairs!

Always amazing, polite, helpful and friendly. Love this place.

Initially I was very impressed with their attention to detail and thoroughness. Unfortunately when I picked up my car from a repair my windshield was cracked and radio/Nav screen was damaged!!!! The service rep stated that the winds hold was cracked when it was dropped off. It was not but I suppose it was possible that there was a small imperfection that spread with the heat. Fine, not great, but ok. The screen he also said was damaged prior to drop of. Ok?!? So when I asked if it was covered under warranty he said the warranty expired when the car was in the shop. I said well it was documented prior to the warranty expiring. He said I didn’t bring it up so I was out of luck.

Addendum: Luther reached out to me regarding my review within 24 hours…apparently they took over ownership. What a pleasant experience. They apologized about my previous experience, and informed me that they have a new customer service staff, but the same great technicians. They Offered me a loaner car, fixed my windshield, fixed my screen, and took care of a known recall at no charge! I am blown away at their customer service and will be using them for all of my Mazda needs.

Excellent service & Skylar was especially helpful. The customer lounge was comfortable & stocked with complimentary coffee & snacks. Best experience ever at an auto dealer, including free car wash for life!!