Monterey Park Rehabilitation & Health Care Center

I recently left a bad review on here. But after several days, it has gotten significantly better. The issues I was having was due to one particular individual but has since been resolved. Of course every facility has it's flaws, but the overall care has been much better than when I first arrived, therefore I had to update my review to a more positive one.

I was placed here from my hospital as they told me this was a good spot to heal with skilled nursing. They were right. It’s clean and quite responsive to my needs as I am bedridden and a bit helpless (for now). The director/manager sees me each day as do therapists of all totally professional fields. Everyone I have met has been kind and compassionate and caring. I feel like I’m in good caring hands. I trust them to get me back on my feet and back in the game of life. I watch them taking care of the elderly and have seen firsthand the care given these somewhat infirmed folks. I would describe it as respect and gentleness. The room is the clean and large and the cable worksLike any facility of this type the food is always in the forfront of anyone staying here. But it is healthy and timely albeit the manager said she is always searching for improvement. That’s an attitude I appreciate. I have been seen by the sharp resident doctor and her nurse practio
So here I am for a few weeks. I’ll keep you posted. Ric delaney room 505.

Long story but my husband had a massive stroke in June and did acute and skilled nursing rehab then ended up in the hospital again in Oct and did skilled nursing again. We chose Monterey Park in Indep because they rated well on rehab. Let me tell you, if your loved one is at all a complicated recovery with their disability, don't go to Monterey. He has wasted a month of his rehab time with them. Time is precious when you're trying to come back from a stroke. They were only interested in teaching him to stand and sit. He needed to be walking! John Knox was MUCH better at working to improve his lot. At least once he gets home, he will have Village Home Health (John Knox) coming to the house and once again working on getting some function back. Not just teaching him to transfer from one chair to another. The day before his last day he got no PT and OT only put his compression glove and splint on his hand. His last day there, they refused to do any PT or OT with him and wouldn't even talk to him because they said he was "discharged yesterday". Clearly not. He is sitting in front of you. Pathetic. This after I left social services a message the day before saying I wanted him to have a full load of PT / OT on his last day. The rating system doesn't cover rehab which is my only bad grade for this facility. Rehab was inconsistent at best. The CNA's, nurses and office staff are great. The rooms are lovely but the food is marginal. Cant rate value, his insurance was 100% pay

EDIT: I would like to add that Darlene from Monterey Park called me this morning about this posted review. I can honestly say that her call was an honest attempt to find out about the problems, explain some behind the scenes procedures and plans they are putting into place to solve some of the very problems we experienced. I told her that I was not upset with any of her daily care staff as all were very kind. But I felt that there was no communication between me (family) and the pt staff. No updates. No planned care meetings. No attempt to meet the goals we had set when we met the social worker. I felt my husband was beyond their level of care and she said she disagreed. So it was a good conversation. Any facility that fields complaints with this kind of fact finding truly cares and is trying to constantly improve. Well done.