Von Maur

Von Maur is my all-time favorite store in Omaha and Lincoln, Nebraska. We go to Omaha Von Maur in December to take our kids shopping and get their picture taken with Santa just outside Von Maur at the Westroad mall. Our son loves the piano music. The employees are always kind and helpful. And the Von Maur shoe sale room might be one of my all-time favorite places to shop. Free shipping anywhere in the US so I tend to buy all my gifts at Von Maur and they gift wrap them for free. Von Maur will always have my heart.

If I could give 6 stars, I would. What a fantastic shopping experience! Von Maur service is impeccable -- the team on the floor is engaged in addressing and assisting customers in the store. They seem like they enjoy what they do and make you feel happy you are there.

Other places in the mall have hired staff who have their faces glued to their phones, act like you are interrupting them if you ask a question, and seem angry they are at work.

The woman who waited on me in the men's department was cheerful, warm and helpful. Her service level exceeded my expectations and I sincerely look forward to coming back.

Other service personnel who engaged me on my hunt for a shirt to wear to my mom's life celebration behaved similarly. As if all that weren't enough, the live piano music during the holidays put the cherry on my shopping sundae.

Great store.
Von Maur has nice, quality products.
Great atmosphere.
The sales staff are always friendly and helpful.
Plenty of parking up close to the store entrance.

The dress my girlfriend wanted had some wrinkles in it that we didn't notice but the worker went ahead and steamed it for us. The whole taylor swift section was very well put together. Really just goes to show what workers can accomplish when they care about their work and when management gets out of the way and leaves them a degree of autonomy

West Omaha, NE. Today we had our first experience at a Von Maur. We were impressed by the pianist playing “Rhapsody in Blue” on a grand piano downstairs; by the customer service of the gentleman at the men’s fragrances counter; and by the free gift wrap offered for items purchased. Their selection of shoes and petite women’s clothing is vaster than I’ve found at my favorite Dillards in Orlando! And they carry Vionic shoes which can be difficult to find (Macy’s doesn’t carry them).

I made a purchase and proceeded to the gift wrap counter upstairs in the customer service area. The choices of gift wrap styles were adorable—-how I’ve missed that in other department stores!

If we lived here we’d shop here all the time.