CVS

Strange to hear people speaking of bad customer service. I have never experienced this. (That said, I usually do not call or visit at peak times, such as early Monday morning, so the staff are not harried or rushed.) For me, they have always been cordial and helpful. I frequently call in with coupons from GoodRX or my doctor, and they will gladly re-run the prescription immediately with the information I give them, so that neither I nor my husband are stuck waiting in-store.

This is not a five-star rating because CVS does have its downside. Firstly, some medications are not overpriced, but others are astronomically so. My choices are limited, so it is frustrating to see GoodRX tell me that even after its discount, I will still have to pay $60 for a medication I could get a few miles away for $10. I would change pharmacies for this reason alone if only I could. It would save me a great deal of money.

Secondly, their automated system does indeed have problems, as others have said. While I appreciate the pharmacy's desire to make sure everyone gets and takes particularly important medications, I am endlessly nagged about refills I do not yet need because the system believes I do need them. When I asked about this, I was told the only way to remedy the problem would be to turn off notifications and phone calls completely. There ought to be a better solution.