AC Nelsen RV World - Omaha

2021 First Review:
Friendly Sales & Business folks. We got a great tech, Dave, who really knows what he's doing and started us off right. AC Nelsen has the techs do both the check out and the walk through, which is a great way to be sure you get all the details.

2023 Update:
We bought our first camper from AC Nelsen, a 25-foot toy hauler. The experience was so good, we went back for an upgrade about 2 years later. We picked out a 29-footer that was about the same as our Grey Wolf 18RRBL, with 4 feet of extra space. I was working with Chuck Ousey and Tony Anderson, who called me with the news that the Minnesota location had whisked our trailer away overnight – even though we’d made a deposit – to sell to another customer. Tony genuinely felt bad about the way this had gone. Of course, we were cautiously optimistic given a few bad experiences with sales folks from other dealerships in the past. Tony, the sales manager at AC Nelsen, offered us a 26MBRR-BL (33-footer) for a price that we couldn’t beat anywhere. Even though we were initially skeptical, it turned in to an awesome experience with honest folks. We will absolutely be back to AC Nelsen for our next camper.

Footnote: When the technicians changed over my dual-battery setup, one of the techs reversed the polarity and popped a couple of fuses. Many thanks to Fernando for his patience and excellent help walking me through replacing these fuses hidden deep in the cabinetry. It would have taken to forever to figure it out without his help.

We had a great experience here. Verne, Jonathan, Rich, the secretary/receptionist(I'm so sorry I did not get her name) and the people working in the RV supplies store were all very nice. Handled all of our questions,concerns, and needs. Verne is especially appreciated with his communication back and forth through the whole buying process. Jonathan love his personality, was great doing the educating presentation and walk thru with him and everything else we spoke to him about. We will definitely be back and 100% recommend them. Thank you again, ❤️

Bought a new camper online, sales staff, sales manager, and finance manager were all pleasant to work with. 4 stars you ask? That would be due to the lack of preparation the RV received on delivery day. I drove 3 hours from a nearby state, I had all my paperwork submitted and was ready to sign papers. Upon going to the walk-through of the RV the bathroom and shower had sloppy putty work where the Brad nails go. I would have rather seen Brad nails rather than this putty work. The RV was not vacuumed, mopped, wiped down, etc (something you look forward to when purchasing something brand new off the lot). However, they did solve the issues while I was on site in about an hour and gave me two free chairs and starter kit. All I would say is if you’re taking delivery of a new camper make sure you’re looking thoroughly through your new camper for any defects or cleanliness issues.