U.S. Bank ATM - South Boulder & Henderson Smith's

Both of my children go to this daycare. I have one child in the infant room and one in the twos who started here as an infant. We are very happy with the care they receive. We took a few months off at the start of the COVID-19 pandemic, but decided to send our kids back to daycare in July. It was scary at first, but they are doing a wonderful job with all the new procedures and keep us updated on our children's day. I think my kids are happy to be back and have the social interaction. We receive photos and details of their activities everyday, especially from the infant room, which is amazing when you have a very young one in daycare. It makes this trying time a little bit easier since I know my kids are well taken care of.

Our son has been going to KinderCare of Apex since he was 3 months old (he is now two). While we have always appreciated the center, we love and appreciate them even more now due to the way they have handled everything the last few months with Covid-19. They are doing a great job and care so much about the kids. We kept our son out of daycare for 3 months at the start of the pandemic, but going back has been really good for him developmentally and socially. We feel that KinderCare of Apex is taking every precaution that they can to keep their kids safe and happy. Highly recommend!!!

We have had 2 children (1 graduated, 1 currently going) go to this school over the last few years and we have always been impressed with the attention and care shown by the teacher and staff. Even with the challenges presented with COVID, the staff has been very communicative with the parents as much as possible, and the staff seems to have embraced the new safety precautions. We feel incredibly lucky to have our youngest currently enrolled in the school and I cannot imagine a safer place to have him during the day to allow us to work.

Like all businesses, KinderCare had to make drastic changes during the pandemic to ensure the safety of both the children and staff while also supporting parents resume normal schedules. I am so thankful for their leadership in execution during this uncertain time as they reopened facilities. While ensuring that the health processes, limited exposure and appropriate distancing are adhered to, the center has also been able to resume the education and socialization our kids so desperately need. It’s also not lost on me that my kids look forward to seeing their teachers and staff who love on them — I am confident in the Director (Nicole) and staff as we continue to navigate these unknown waters.

For context, we have been with this KinderCare location (formerly Rainbow Childcare Center) for over 3 years with 2 kids currently enrolled and one more who will join shortly.

OMG...I had the BEST experience with this location. The manager, Bryan Haupt was absolutely amazing. I had called the customer service line twice and had been on the phone off and on all day between my payroll and the bank because my direct deposit check had not gone into my account. The US Bank telephone customer service could not answer my questions or figure out why the money went to a closed account and the supervisor on the line was rude and demeaning, accusing my payroll of sending the money to the wrong account which was incorrect. As soon as I walked into the branch and explained my situation to Mr. Haupt, he knew immediately what the problem was and resolved it. He made my payroll deposit available to me on the spot (even though it would not be normally deposited until the following Tuesday--4 days later!) He said he didn't want me to miss out buying my son dinner for his birthday as I had explained that was why I was so upset about the money not being there. He printed me checks to take to take to my job to correct the deposit issues. He acknowledged that it was not my payroll that made the mistake (as I was told repeatedly by the customer service telephone rep and his supervisor), and was apologetic about me being given incorrect information by the bank when the deposit was rerouted from a closed account 2 years prior. I was at the point of changing banks when I got off the phone with US Bank that day, but that all changed when I visited the branch Manager at 830 S. Boulder Highway. Mr. Haupt should be applauded for his wonderful customer service handling, his knowledge of the banks operations and policies, and his amazing ability to make the customer feel like they really are the most important thing that has happened to the bank! My horrible day from hell ended up on a great note with me buying my son dinner that night and all my banking woes resolved thanks 100% to Bryan Haupt's handling of the situation. I have never had anything but superb service when visiting this branch. The bankers are all courteous and friendly. This was, overall, my #1 experience with US Bank. Thank you!!!