| State: | Nevada |
|---|---|
| Address: | 4045 S Buffalo Dr, Las Vegas, NV 89147, USA |
| Postal code: | 89147 |
| Phone: | (702) 221-4236 |
| Website: | https://mycaredentallasvegas.com/ |
| Monday: | 9:00 AM – 6:00 PM |
|---|---|
| Tuesday: | 9:00 AM – 6:00 PM |
| Wednesday: | 9:00 AM – 6:00 PM |
| Thursday: | 9:00 AM – 6:00 PM |
| Friday: | 9:00 AM – 6:00 PM |
| Saturday: | Closed |
| Sunday: | Closed |
I post this review because I loved Dr. Do and her staff years ago. Although, wait times were always lengthy I loved the staff and professional manner which they took care of me. In 2021 all that changed when the staff Dr. DO had moved on to other places. My last experience has absolutely horrendous and completely unprofessional at best and borderline criminal. It started with a phone to make an appointment for a cleaning. The new Filipino woman answering the phone was unable to comprehend or pronounce my last name after I patiently and politely repeated it three times. At that point I asked to speak to another staff member, then she became abusive and irate at her own failure to identify me by my name. At that point I now became frustrated with her ability to perform her duty and professionally assist me with scheduling an appointment, she then abrup hung up the phone on me. At this point, I'm now extremely irate. I proceeded to the office to speak with the Dr.in person and to explain the issue. Upon entering the office I once again stated who I was and asked to speak with Dr. DO to explain to her how I was treated as well as her outrageous and unprofessional behavior. When she realized who I was she exploded in a rage and proceeded to tell me that she had all my personal information and that her husband was going to pay me a visit to my home. At this I'm ready to come across the counter and deliver some street justice on the spot ! Yes, I understand this is a woman but, my buttons were pushed and it took all my self control not to act impulsively at that moment. The doctor came out front and calmy explained what has occurred and the outrageous and unprofessional in which I had treated on the phone simply trying to schedule an appointment. She apologized and asked me to leave, which I did but, not before telling the woman to please have her husband pay me a visit so, I can set him straight man to man, and give him something to take home and show his wife what happens to people who run their mouth to the wrong person in public. Yeah, I'm that guy who doesn't take threats from anyone... period ! So, later that evening I received the call as promised by the Doctor where I explained exactly what transpired on the phone prior to my visit to the office. To my extreme disappointment and shock she basically tried to dismiss the situation and threat made to my by her employee and refused to acknowledge to severity and culpability of the actions of said employee. Even though I explained that she is liable for her actions and threats made while having access to my personal information, she basically tried to dismiss it as a misunderstanding. I explained that should I take this further I file a formal complaint that this could create problems for her both in a civil and criminal matter. I think at that point she realized the severity and legal repercussions she could face, should I choose to pursue the matter further. Unfortunately she chose not to explain what repercussions she would take or at best that the employee would be terminated immediately. And no conciliatory apology was given or acknowledgement of the criminal and unprofessional behavior of the employee.I took the higher road and chose not to press the issue and further although, in retrospect I should have. I took the higher road and walked away from her practice and have found better service and professionalism at a competitor nearby. If you value your time and reasonable adherence to your scheduled appointment time... look elsewhere where your business is appreciated and welcomed !!
wonderful office
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My Care Dental employs the use of the latest and greatest technology and methods for their treatments. Their skilled team provides general, cosmetic and preventative dental care.
MY CARE DENTAL Dental. 4045 S BUFFALO DR STE A102, LAS VEGAS, NV 89147 ... (702) 221-4236. Specialties: General Dentistry . Pay This Provider Apply Now Apply Now.
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