America First Credit Union

I had a wonderful, fast and pleasant first visit at this branch. I have had multiple issues with the call center regarding making a payment more than the minimum on my account using a different bank debit card. Every time I called they would tell me I'm "not allowed to make more than $50 more than my minimum payment" which is totally illegal btw. Anywho, each time the teller would assure me a debit card or new pin number was on the way. Never received them or if we did, it was 3 weeks later. So I decided to go into the branch to set up a pin number as advised by the last supervisor I spoke with at the call center. Javi was very understanding and polite. The best part was that he was very fast and efficient with cross selling but trying to OVER sell me. I was a total of 4 minutes in the branch and had my account unlocked and a new pin issued and a full understanding of how to set up my online access. I will also set up direct deposit to avoid the service fee over the phone. Thank you Javi!! He set a great example of what a model employee should be for the company!

Great, clean quiet environment. The teller I spoke with was very professional.