Staples

My experience started out a bit off so I am giving 4 stars for the store only. The store was pretty busy so support was limited and I waited for what seemed like eternity to be helped.

However, Kelly made up for my my long wait. She gave a 5 star customer experience with no hesitation. She literally went above and beyond to assist me in getting the items that I needed. I really appreciate the service provided by Kelly.

Devon at the copy and poster area was so professional, personable, helpful and kind. I had bought several things and the cashier forgot to give me my large desk poster. I had called immediately on the drive home and it was 10 minutes before closing but no one picked up. That is one issue I have with this location. It takes a while to get your call answered.

2 weeks later I was finally able to go back to get my poster. I showed them the receipt for proof of purchase and they initially didn’t have it, but the manager actually went to the back and found it in some new shipments that just arrived. She was extremely accommodating and even gave me a discount for the inconvenience of having to come back. They did a phenomenal job of handling this error. I would definitely return and wish more businesses handled issues the same way.

Clean store. Helpful staff.