State: | New Jersey |
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Address: | 442 US-206, Montague Township, NJ 07827, USA |
Postal code: | 07827 |
Phone: | (800) 266-9590 |
Website: | https://highpointscientific.com/ |
Monday: | 10:00 AM – 7:00 PM |
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Tuesday: | 10:00 AM – 7:00 PM |
Wednesday: | 10:00 AM – 7:00 PM |
Thursday: | 10:00 AM – 7:00 PM |
Friday: | 10:00 AM – 7:00 PM |
Saturday: | 10:00 AM – 5:00 PM |
Sunday: | Closed |
Another technician at High point doing their bast at keeping there customers happy .jon came to work early so he could start helping me set up my Zwo asiair software that I screwed up doing my downloads he was very kind and understanding and patient with me I really appreciate those guys there they keep their promise and will help you to the end thank you again Jon and all the employees Who has helped me in the past .Clear skies WA Randall
A wealth of knowledge regarding telescopes. Dave was very patient while I asked more than my fair shares of questions. He made me excited about the gift that I purchased. Ask about customizing the telescope. He is extensively knowledgeable about customizing the telescope to your needs. I can’t wait for my hubby to get his gift!
I have ordered many things from High Point and have never had any issues. They usually have the best prices and best stock on most things. The staff are always incredibly helpful! I have met most everyone while at NEAF and everyone is super friendly. I would highly recommend High Point Scientific!
I purchased an item from Highpoint Scientific that turned out to be the wrong item. It was mostly my fault for not paying close enough attention, but partly their fault for a somewhat vague listing on their website.
After an initial inquiry, I was told I couldn't return the item because it had been opened. I was pretty annoyed by this.
Long story short, a representative of Highpoint Scientific got in touch with me, apologized for the mix up, sent me the correct item (again, mostly my own fault) and, generally speaking, bent over backwards to make me a happy customer.
I run a business dealing with the public, my wife manages a high end restaurant, our kids both work in the service industry as well. In short, our whole family puts a very high premium on customer service. We lament the demise of good customer service, and we shout about it from the rooftops when do find it. Well, consider this a rooftop, Highpoint Scientific exceeded my expectations of how a good business should respond to a bad experience.
Highpoint Scientific's proactive response and professionalism more than made up for my initial inconvenience. I will be happy to shop with them again, and I will recommend them every chance I get. I was sincerely impressed by their commitment to their customers.
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800-266-9590 . Warehouse & office Address. High Point Scientific 442 Route 206 Montague NJ, 07827. Hours of operation. Monday 10 A.M EST - 7 P.M. EST Tuesday
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