Address: 161 Washington Ave Ext, Albany, NY 12205, USA
“The owner Karl helped us find an excellent and super comfortable firm mattress and perfect pillows that we are thrilled about. He also sold us a more modern sofa set that we love. He was 100% hands on, extraordinarily helpful and attentive. Never once did we feel pressured. He spent a lot of time with us educating us on the various products and manufacturers, and he seems to know instantly what his potential customers are likely to buy. Delivery was instant - the furniture arrived a few minutes after we got home from the store, and the delivery team was great! Karl has an amazing volume and selection of inventory, as well as an impressive knowledge of his huge array of furniture and mattresses. Highly, highly recommended! We will certainly be telling all our friends about Karl at Mattress Express. He is fabulous! Thank you, Karl!”
Address: 1 Washington Square, Albany, NY 12205, USA
Address: 141 Washington Ave Ext, Albany, NY 12205, USA
Address: 210 Washington Ave Ext, Albany, NY 12203, USA
“So happy! After lots of research AEC had best products, highest value and options! Great decision.”
Address: 161 Washington Ave Ext, Albany, NY 12205, USA
“Expensive but all products r really exclusive.”
Address: 141 Washington Ave Ext, Albany, NY 12205, USA
“you can find that what do you search.”
Address: 161 R Washington Ave Ext, Albany, NY 12205, USA
“So I had a dilemma with my new appliance and tried to do an exchange the next day. Everyone pretty much gave me the middle finger and said I’m out of luck. After checking with the North Greenbush Home Depot location for “better customer service,” I tried the Washington Ave Ext site. I explained the situation to the manager and this time the customer to manager interaction was a complete 360 from the last location. He listened, acknowledged my concerns and came up with a solution. His name is Jeff, a customer experience manager and the way he was ready to solve this issue, he might as well have been my lawyer for the day. He knew my rights as a customer and was ready to get on the phone and speak with the manufacturer himself. THIS IS THE DEFINITION OF CUSTOMER SERVICE! After a lengthy hold, we finally got the approval for my exchange. He made sure to get a name and also checked the computer for customer log updates on the manufacturer’s end. Not to be dramatic, but I was nearly in tears. It was a very long and stressful day, but to end it on that note was truly a victory. This is now my new Home Depot location that I will happily drive 20 mins to for all my purchases as a new homeowner. Thank you Jeff!”
Address: 13947 New Halls Ferry Road, Florissant, MO 63033, USA
“Great, diverse, accommodating heck of I didn't already have a good job I'd work there if only to buy all the stuff lol. Great for diy people everywhere from beginner to advanced, great products and selections and the staff is super helpful. Go on in, that project won't start itself, that hobby won't pick itself up and that dream won't appear on canvas until you take that first step.. but the canvas and paint, the pom poms, the glitter, the popsicle sticks and whatever else it takes lol make it come true!”
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