Computer Answers

I just went in to change my computer battery and he did it on the spot. It was done within 10 minutes and he was very knowledgeable and helpful. Definitely come here for computer repairs!

The real deal...

Computer Answers saved my machine and me a whole lot of grief. Here's my story...

My PC started BSOD a month ago. Since then I have ran several tests on the various components of my machines spending about 20 hours on support calls with Microsoft, memory, MOBO, and GPU manufactures. I was at my wits end after the last 8 hour call with Microsoft where we reinstalled two different versions of Windows 10. Windows couldn't figure out the root cause, no one could. I bought a new SSD to put windows on, and stilllll BSOD...

This is a custom build that is top of the line, and I wouldn't ever consider letting another person put their hands on my machine to tinker with it (see image). I have a custom designed liquid cooling loop, 8700k cpu, 2x GPU's, ROG Maximus X Hero MOBO, and 16 gb of 3200 mhz 288pin DDR4 memory. Its difficult for anyone to get in there to make sense of how to properly diagnose any sort of hardware issue, but that wasn't so for Computer Answers excellent staff.

After I dropped my machine off, I was told they would have an answer for why it was BSOD within 2 hours and give me a call back with the answers. Sure enough 2 hours later, they called me back and said the SSD was showing signs of corruption. I thought that was impossible because it was new. I trusted their expertise and agreed to replace the SSD. The manager said that he will install the new SSD and let me know when it was all fixed. A few hours later I spoke with him again and he let me know that the new SSD was still getting BSOD errors after a fresh install of windows 10 on it, and that he needs to continue to tinker with it to identify exactly what the cause is.

He put a fresh cord in, and still having issues.

The manager told me he sat back and thought about it more, and then the bulb went off. He was the only person that realized the adapter mounted to my case that connected the SSD to the MOBO may be the issue. After he took the adapter off and examined it, he realized there was a long scratch right across the entire back of the board likely made by a hand drill that slipped and drug across the back of the board.

It took extreme diligence, experience and critical thinking to identify the root cause of my issues. An insignificant, obscure piece like my SSD adapter mount was causing ALLL of these problems. The manager hard wired the new SSD in to the MOBO with a new cord, windows booted normally, and my machine was running better than it ever has.

I cant thank this place enough for their time and efforts finding the root cause of my problems. I trust this place with my build, and plan on having them support me moving forward whenever I encounter issues that I cant correct myself. They are professional, quick acting, and fairly priced. I cant speak highly enough about Computer Solutions, and recommend them to anyone looking for an extra set of very capable eyes to troubleshoot any and all of their PC problems.

Thank you again,
Greg