Saratoga Spa & Bath Co

It is often hard to find prompt service, helpful staff, and people who get the job done as expected. There are 2 people at Saratoga Spas to whom I'd like to give a shout out. My first contact was Heidi. We own a different brand of hot tub. She assured me that they could send out a technician. She explained some of the possible hot tub problems over the phone and was never rushed in dealing with me. She gave me her extension so I could reach her easily later. A week later I called to have someone come out to determine the problem with the hot tub. Luckily there was a technician available the next afternoon. Samuel was terrific. He is very knowledgeable and professional; traits that inspire confidence in what is being done. There was a lot wrong with the secondhand tub of ours. Samuel fixed it in the most efficient manner, suggested parts that would be good to replace, and kept it as affordable as possible given what needed to be done. He also had all of the parts on his truck so there was no running back and forth to their facility to get them. I can't say enough good about both Heidi and Samuel.

Appreciate the service I received from Saratoga Spa's. Samuel was my service tech. The top side control had locked up and he provided the replacement. Additionally we did a thorough review of the tub and identified additional repairs. Samuel was on time, fixed the immediate issue, and provided expert advice to protect my investment. Would request his service in the future.

Our hot tub was having a technical issue and Samuel the service technician fixed the issue quickly and professionally. He did a great job explaining everything to us in terms we could understand and tried to help us with some tips to prevent future issues. He really knows his stuff for this!