Ambrose Electric Standby Power

I'll just add to last years... they are awesome. Jenn reached out to me to schedule my yearly maintenance. They will show up when they can and leave a door tag that it's done. Ambrose all the way!!!

Yet again, Ambrose to the rescue. I gotta say everyone with this organization is amazing. Panicked a week or so ago because I realized the generator wasn’t exercising as expected. Panel was dead. Well. Dead battery. Was a Sunday. Possible issues with Hurricane Henri looming. I pulled the battery myself and was able to get a new one. Here’s where Ambrose comes to the rescue. I call on Monday. Maybe a bit miffed that something was missed. Charging system not working. Battery was old but not THAT old. Talk to service. Immediate scheduling of a tech to come out and verify charging system was good and it was just the battery.

Batteries go bad. And they go bad quick. Nothing to be done about that. The fact they made room in their busy schedule to get someone out here ASAP to make sure the charging system was good is why I highly recommend the folks at Ambrose.

I got estimates from three different companies for a Generac standby generator. The other two were about $50 apart, but Ambrose was about $2,000 lower than both. The Generac website has a cost estimator, and Ambrose was about $1,000 over that one. I figured that could be due to other installation costs - the Generac site made it clear that installation could be higher.

Mike did the estimate for us. Nice guy and is very knowledgeable. He was always made time to answer questions when I called him. I had asked him about a UPS for my router and modem - he recommended a great product. However, I am glad I had gotten the two other estimates because I got more useful information from them about installation factors than I did from Mike.

Paul, Cam, and Dom did the installation. They were polite and respectful, and completed the job quickly. They were very good about communicating when my electric would be turned off. They carefully explained everything I needed to know about how the generator and transfer panel worked.

I highly recommend this company.

Diagnosised and fixed my 15 year old generator. Staff very knowledgeable and easy to work with. Seemed determined to fix the issues which was great to see. Would highly recommend. 👍generator purring like a kitten now.

We have a 10 year old self starting home backup Generac Generator. We get annual service/check ups on it. The last couple months it started having problems self starting. Despite us knowing how to reset and restart it ourselves..it got to the point where it just would not start. We'd had the battery replaced within the last 1-2 yrs, so my spouse and I thought maybe things are going bad on it, and it's just time to have the Generator replaced. We had 5 local companies come out to look it over with Ambrose Electric being the second to last one for problem solving, and/or an estimate. Mike Stein, the Vice President of Ambrose came out and thought it might be the "Step Motor." He offered to have one of his techs come out the next morning to "CHECK IT OVER FOR FREE," and based on what the tech found, Mike would inform us either what it would cost to fix it, or send us an estimate for a new generator. When I came home from work the next day....there was a message from Mike on our home phone. When I called him back---he said the generator simply needed "valve adjusting and will work fine for several more years." I was surprised, and asked him, “what do we owe you?” He responded with: "NOTHING---your records show you're due for another service in November, so I recommend you get it serviced then, and if any problems before that--let me know!" WOW!!!! We are so impressed!!! THIS MAN could have said anything from having whatever fixed to whatever price, or that we needed a new generator. But---he was HONEST! We are sticking with Ambrose Electric, and HIGHLY RECOMMEND them for your Generator / electrical needs!!!