Apple Crossgates

Jovie made the shopping experience at Apple 100% amazing! He is so personable and understanding. He worked with me and helped me decide which Apple product would be best for me and my needs, and even gave me some life advice! I absolutely loved working with Jovie. He is one of the best!

Besides The Fact That Apple Is Always Busy (I Had To Come In As Soon As They Opened @ 11am- In Order To Get Service), The Reps Are Professional & Very Helpful. I Walked In Today To Get Service On My AirPods. My Gen 1 AirPods Were Outdated, So They Didn’t Have To Software To Run Diagnostic Tests. I Have To Buy Newer AirPods, But The Rep Was Very Knowledgeable!

Not impressed with the whole process of getting the appointment. Wait after privacy intrusion even though you are obviously not there for no reason and oh yeah willing to pay a big money for a cell phone. Or maybe people patiently waiting just to get technical support? There is so many of them it's scary
Anyhow I will give this store 5 stars only because
Anna who has been very helpful and actually the only thing that represent the company as Apple to highest level as advertised.
I'm not sure if I will be going there again hopefully 13 will not be bust. If you do, ask for Anna. Waiting for 5 more minutes is worth of leaving happy

I’ve been to a lot of Apple stores. In fact I used to live a few blocks from one in Philly. I received out of this world kind service at this location. Not that I haven’t received great service at other locations, but this location specifically was incredible.

I drove in from Okemo area in Vermont, about two hours and made it in within about a half hour of the store closing. It was a Saturday night and I’m sure everyone was ready to go home. But, nonetheless I was greeted by an Apple employee like I was the first person he talked to for that day. He asked where I was coming in from and we had a conversation about Vermont, kids, writing, and crypto as I waited for my repair. Unbelievably awesome interaction, like I wanted to be friends after that ha!

After this another employee came out with my computer and she again greeted me kindly, and was just really great to talk to. She went out of her way as well and watched my computer as I used the restroom (2 hour drive).

I was blown away by how fantastic the staff was at this location, they went above and beyond when they didn’t have to. I could have just picked up my computer and left. But- they actually care here. And I think if the manager reviews these comments or Apple, please keep doing what you are doing with who you are hiring. You have great people.