Cherry Valley Marketplace

Let's start with what's good about this cherry valley: it's open 24 hours, good selection of produce and meats, and for the most part clean - just had one instance of mold on the lid of pudding.

However, no one there besides 1 cashier and the manger speaks English. The cashier had to ask a customer to translate and she barely could speak English herself - but I appreciate that she tried. When I asked around for someone who does, some of them were offended. So they expect the English speaking customers to not have any questions or concerns? Maybe have your cashiers and employees take some English as a second language classes. It wouldn't hurt to know some basic words. Do not leave your English speaking customers stranded.

Another thing, the cashiers lack basic customer service skills. None of them back bags. The men who usually bag the groceries would just stand there looking at you while you, or talk to the cashier as pack your own stuff. If there's no bagger available, the cashier will stand there and WATCH you, with a sour look, pack your stuff. They make it so obvious what they are doing. It's sad. I understand people can be tired, quiet, etc., but some behavior is unacceptable and customer service is the hallmark of any business. If the employees act this way, it starts with management.

Cashier need a little help on customer service skills, but I won't let that minor issue change my rate of the store

It's clean