Mercedes-Benz of Rockville Centre

Front start to finish Nicole Hamill made our experience at Mercedes Benz of Rockville Centre amazing. She was always available to answer any questions we had and was able to get us out of our current lease. Nicole made sure to not only get us the car we had wanted in a specific color but also at a price point we were comfortable with. The delivery of the car was also spectacular as Nicole was present and a person to be able to show us everything in and outside the car. I definitely would recommend this dealer and Nicole to anyone looking for a Mercedes!!

Working with the sales representative Nicole Hamill, was great! She understood my urgency, listened to my needs, and was able to find me a perfect match. She knew the cars inside and out! She was very communicative through out the whole process and made it very smooth for me to get the car within a week. I would highly recommend working with Nicole if you are considering becoming a part of the MB family. The RVC location was super clean, the staff was very welcoming and cared to help. I've been to a few other MB locations and I have to admit this one was the best one!

We had another great experience at MBRVC. We custom built a GLS which took 6+ months thanks to COVID and all of the supply and shortage problems the country is facing (which we were aware of from the beginning). Throughout that time, there were many conversations between myself and Jerone, our sales person. He had to talk me off the ledge a few times, but in the end, I couldn't be happier. Jerone was always friendly, very helpful, patient, and was never pushy. He helped me create my dream car which was definitely worth the wait. I am very thankful for all of his assistance throughout this process. Justin, our concierge, was very thorough during our pick-up appointment. He explained everything and answered all of our questions. We had a very positive experience overall and we will definitely reach out to Jerone when it's time for our next car.

What a fabulous sales experience! We reached out online initially when looking for a vehicle and the online BDC staff member Ruben was thorough and courteous. He found the answers to all of our questions and we had a good chat and actually left a deposit that afternoon! Finding a car right now is almost impossible and who could turn down a 5,500 mile Certified Pre-Owned vehicle as there are no new ones available??? We went to the showroom and were shocked to see that there were only 5 or 6 cars inside and they had the car we were interested in already set in the back indoor garage area for viewing. My wife was offered a test drive after initially looking at the vehicle and she was all smiles when we got back to the dealership. Needless to say, we were impressed with the treatment that we received, especially when we were personally greeted by Shaun Weissman who made sure that our entire sales experience was seamless and smooth. Shaun is a true professional and it shows in his interactions with us. He chose Alan to take care of us moving forward with this purchase who continued with us till the drive off.

Moving forward to finalizing the deal ... both Shaun and Alan were involved and everything was worked out where I can say that everyone was happy. We arranged to pick up the vehicle in a week on the next Saturday and left the dealership. Over the weekend, a change in plans came up and I called our salesperson Alan who was suddenly faced with a delivery request for Monday afternoon, and it was Monday morning during our texting and phone calls. The delivery center was fully scheduled but with Shaun's help, we were able to get my wife into her "new" car a week sooner than we had planned on just 48 hours later she first saw it! The trade portion of our deal went smoothly and at our connivence we were able to pickup the car that afternoon! Imagine...it was after 5 pm, Alan was ready for us with all the necessary paperwork, and Shaun had waited to do a final meet and greet with us as we picked up the car!

Shaun, you have a wonderful attitude and great customer service and the support of your staff is something rarely seen in car dealerships today. Everyone that we came into contact with was helpful, polite, and most importantly genuine and Mercedes Benz of Rockville Centre is our new go to place and look forward to a great relationship moving forward.

Oh and so you know, this is not our first Mercedes Benz purchase - we bought from the corporate store in NYC as well as another large dealer in Long Island with a snooty staff, and had nothing but problems and issues. We recently visited a 3rd dealership that gave us a 24 hour hold with a deposit on a vehicle and then called the next morning with unscrupulous sales tactics about "we have another customer interested so....." Thankfully we did not give up and on a chance, looked at Mercedes Benz of Rockville Centre!