| State: | New York |
|---|---|
| Address: | 2 ProHealth Plaza #102, New Hyde Park, NY 11042, USA |
| Postal code: | 11042 |
| Phone: | (516) 622-6020 |
| Website: | http://www.prohealthcare.com/ |
Dr. Freilich is a diamond in the ruff! It's very rare nowadays when you have a doctor that takes his time with you, doesn't rush you and explains everything to you. He does not treat you like another number that needs to be pushed through in order to get to the next patient to meet a hospital's quota.
His front office, on the other hand, is another story. I had called for a week to ensure that a referral would be sent to my mother's specialist so she would be able to be seen. My mother has ovarian cancer and was specially placed i to see this specialist before her surgery date. Needless to say, even with that explained to the front office and calling them each day up until the morning of her appointment, the referral was still not there. When I called, one of the front desk individuals, Alexandra, decided to simply tell me that there was nothing she could do and that the doctor was with a patient and then, to add insult to injury, continues to read from a script about thank you for choosing Pro health..seriously?? Being in the medical field for some time, I know that a referral takes 5-10 minutes tops to process...this took almost a full week for a patient who is undergoing surgery!! when I arrived at the specialist's office, they, too were perplexed by the ineptness of the office and so the office manager called that office requesting the referral and they placed the office manager on hold for 45 minutes!!! UNACCEPTABLE!! When I do write to whomever I need to about this situation (and I will), I will be very clear and very specific as to the details that made a 20 minute doctor's visit a 3 1/2 hour visit waiting for this referral! And this was not the first time. My mother had to be seen by two other specialists and the same wait time occurred. Dr. Freilich, if you read these, you are an amazing doctor, but I am afraid that with the colossal failure that is your front office, you will start to lose patients. My mother deserves the same prompt treatment as everyone does and I am sure if this happened to one their mothers, they would have been at your office quicker than you could hear the click of the phone when it hung up and they would be over that counter faster than you can say your name. All I ask is that your front office treat others with the promptness, dignity and the respect they would treat their own family. If they cannot do this..if it is not within the fabric of their being to be humble and conscientious and caring towards others, they are certainly in the wrong profession. I am sorry for you, Dr. Freilich, that your reputation needs to be tainted by those who feel the need to be callous and unsympathetic to those who enter your office. The front desk needs to understand that their job deals with people who are ill and sick and are possibly facing the inevitable end of life. They are the face of the doctors they work for. They are the front line. People will unfortunately judge you by the people who work for you. Is it fair, no, but that is how life works. If they cannot be compassionate to those they meet, then it's time to think about other options. Thank you so very much, Dr. Freilich, for your compassion and for your understanding.
It’s amazing a patient has to wait for 20 minutes or more to speak to a representative to make an appointment. I love Dr. Freilich but I hate waiting for what seems to be an eternity to make an appointment.
They don’t come better than Dr Jeffrey Freilich. I’ve been seeing him for at least 20 years. He treats my whole family! He calls to check on us when someone’s ill, even on the weekends. Great doctor even better person!
Jeffrey M. Freilich, MD is a New York-based Northwell Health physician who specializes in Internal ... (516) 622-6020 Call. Fax: (516) 622-6021. Get directions ...
Dr. Jeffrey M Freilich, MD is a Doctor primarily located in New Hyde Park, NY, with other ... (516) 622-6020. ... Dr. Jeffrey M Freilich Accepts the Following Insurance;
Overview. Dr. Freilich works in New Hyde Park, NY and 1 other location and specializes in Internal Medicine. Dr. Freilich is affiliated with Northwell Health Hospital and Northwell Health Long Island Jewish Medical Center.
Dr. Jeffrey M. Freilich MD is a male internist in New Hyde Park, NY with over 24 years of experience. Dr. ... (516) 622-6020 Click Tap to Show Map Conditions Treated
Jeffrey M Freilich accepts Medicare-approved amount as payment in full. Call (516) 622-6020 to request Dr. Jeffrey M Freilich the information (Medicare information, advice, payment, ...) or simply to book an appointment.
Dr. Jeffrey M Freilich has a medical practice at 2 Ohio Drive, New Hyde Park, New York. ... Dr. Jeffrey M Freilich MD. ... (516) 622 6020 Accepting new patients: Yes ...
Dr. Jeffrey M. Freilich, MD. Internal Medicine. ... (516) 622-6020. ProHEALTH Care Associates LLP. 2 Ohio Dr Ste 101 New Hyde Park, NY 11042. Get Directions. 1 Other ...
Dr. Jeffrey M Freilich, MD practices at 2 Pro Health Plz, Lake Success NY. Dr. Jeffrey M Freilich specializes in internal medicine in Lake Success, New York and has over 24 years of experience in the field of medicine.