Aeroflot Russian Airlines

• Jimbo morrison IV
  
  
  (October 29, 2019, 10:05 am)

  I use this airline all the time it is very nice very well priced and decently ran.

• Sangeeta Sharma
  
  
  (September 10, 2019, 9:50 am)

  Excellent Airline. Staff is good, understanding and cooperative.

• jansan jan
  
  
  (August 16, 2019, 3:05 pm)

  Aeroflot is the best airline I have ever used in my life! Everything began in Denver, Colorado. I needed to fly from Denver, to Kazakhstan. There was one problem, I had 10 parakeets, 1 cat, 3 suitcases, 1 carry-on, 1 extra cage for the cat, 1 carry-on bag with the cat, 1 personal bag with me!
  
  No other airline wanted to fly with me! Not United, not American, not Turkish, you name it! They all said only 1 animal per person and either that they don’t allow birds or only maximum of 2 birds but there is no way we will allow 10 birds! The ONLY airline that allowed me to fly with all of my birds by saving my bird’s lives was Aeroflot! Not only that, but when I arrived at the JFK from Denver, and the connecting flight was about to take off, the Aeroflot personnel walked me to the gate without having me to go through that long waiting line of JFK security check! And they held my cage with my birds for me and contacted the plane letting them know that we are coming so that they would wait. My bird’s cage didn’thave any water, I asked the Aeroflot representative where I could get some water for the birds before we hand them over to the luggage department as they needed to fly in the baggage department with other animals. We couldn’t find any water when one of the Aeroflot representatives handed me her personal sports water bottle so that I could give the water to my birds! I thought it amazing how much they care about animals!
  
  When I arrived at the Moscow airport, my connecting flight took off without us, the problem was that the next available flight was only that night and it was still morning. And I had no Russian visa and the airport hotel said they cannot allow animals. I was stuck at the transit zone. I was tired from long flight and had no idea what to do, as I couldn’t just switch airlines and buy a different airline’s ticket, as my cat was with me. I came to the Aeroflot desk, I told them that I missed my flight and my cat is tired and didn’t sleep or eat and that he needs to go to the bathroom. Then the Aeroflot representative called his manager told him about the cat and just for the cat they went through all that trouble and first got me a Russian visa and then a hotel room. If Aeroflot loves animals! I love Aeroflot!! So this is when they got my passport and got me an expedited one day visa so that I could get out of the transit zone and go to the hotel in Moscow that allows animals. The visa was ready almost immediately! They accommodated me with a hotel room at Novotel in Moscow, also got me meal vouchers at a restaurant. The hotel bus came to pick us up and we were able to rest and continue our trip to our destination. By the way Novotel was amazing as well!! When we arrived at our destination I was all worried about my birds and my luggage thinking if my birds were lost while I missed my flight in Moscow! But, no! My birds and all of my suitcases and even my extra cage and everything arrived on time and were waiting for me! Nothing was lost! My birds were alive and all good! Everything about this trip was so very well organized and put together by the Aeroflot! I mean I still cannot believe I flew with 10 birds, my cat, so many suitcases and bags and cages! But, I was only able to make it thanks to the Aeroflot! The Aeroflot staff was amazing! THE best service ever! Amazing!! ????????????????????????
  
  This almost 25 hours trip with my birds and my cat - I will never forget!

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866 221 7291. Aeroflot's head office in New York, NY To make a claim or complaint to Aeroflot, please send it to the specified address or call and leave a message with your JSC "Aeroflot - Russian Airlines" Customer Service 10 Rockefeller Plaza, Suite 1015 New York, NY 10020.

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Aeroflot Russian Airlines

Founded by the Russian Government on February 9, 1923, Aeroflot is among the world's oldest airlines and one of Russia's most recognized brands. Aeroflot was the first Russian airline company to join the International Air Transport Association (IATA) in 1989. Today, Aeroflot is an airline with an...