Sears Appliance Repair

• Andy Danziger
  
  
  (March 3, 2015, 8:53 pm)

  I was really impressed. The tech immediately recognized that my exhaust hood wasn't installed properly (the damper wasn't put in right). He even went to the effort to protect my wood floor when he slid the stove out of it's space.
  
  The tech fixed it and everything's working like a charm.

• M Kubik
  
  
  (March 3, 2015, 5:54 pm)

  Eddy the service technician was very professional, courteous, and thorough.
  His service was outstanding. (Note: 5 star rating is ONLY for the excellent service provided by the service technician Eddy!)
  
  The call center was less than satisfactory. I had a service date of 2/13/2015, originally scheduled. I took a day off from work for the appointment. At 6:30AM on 2/13/2015 I received a phone call stating that the service tech would be at my home between the hours of 9AM & 11AM. I later received a phone call from the service center at 9:45 AM stating that the service tech had called in sick. I explained that I had lost a days work for this appointment. Common courtesy would dictate a follow up appointment should be made by Sears for the following day which was Saturday. I guess that it is not Sears policy, as they wanted to schedule another weekday appointment, after already explaining that I had lost a day's work. Finally, I was able to get an appointment for Saturday 2/28/2015. I have never had a problem with the Sears technicians, their call center should take lessons from the field technicians.

• Peggy Geraghty
  
  
  (February 10, 2015, 2:32 pm)

  Sears was very professional, showed up when they said they would, and finished in a timely manner.
  
  We were extremely happy with the service on both our dishwasher and the dryer.

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