State: | North Carolina |
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Address: | 2192 Kannapolis Hwy, Concord, NC 28027, USA |
Postal code: | 28027 |
Phone: | (704) 782-7214 |
Website: | http://www.ncdot.gov/ |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
I had a fairly pleasant experience at this location today. I read all of these horrid reviews and psyched myself out, but I decided to just go in with an open mind. I got there around 4pm today, maybe about 10 people already sitting down waiting, and 4 ahead of me in line(self check in is down.)
I got checked in with my ticket number at 4:09, got called within a few minutes and was out by 4:35. The woman who helped me(I assuming name tags are last names..) was Montaque. She was BEYOND friendly, and her customer service skills were 10/10. We talked the entire time, while she was working, and time just flew. If you get her, consider yourself lucky.
For all the people who get angry because of the crowds or long waits, don’t try to be one of the 100 people first thing in the morning lined up a whole hour before they open and make sure you have your documents you need and ready. I saw a couple people turned away because they didn’t have correct documentation.
Glad I didn’t need to drive to Salisbury or Asheville after all.
Relaxed environment, friendly staff. Can be very busy sometimes but most times there's no much of wait times. Simply walk in and walkout. Clean environment too.
Arrived at 7:40 and there were about 15 people lined up outside. Joined the line and they let in 10 people at a time to receive their numbers at 8am. Was let in about 15 minutes after they opened. Gentleman was nice who looked over my paperwork for Real ID and received my number. Waited about 30 minutes and then my number was called. Super nice lady helped me out! Done by 9am! Not a bad wait and got what I needed.
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