Pinnacle Financial Partners

I can not begin to say how knowledgeable, professional, but also caring and kind this group of employees were when I had an estate banking problem. I was not a regular customer, but that did not deter them from going above & beyond to help & solve my problem. A big thank you to Monica Able, Senior Vice President, Office Leader. A caring team!!

Very helpful staff. Sharlene and Debbie are amazing in the front and Monica takes care of you in the office. low turnover which matters! the banking app is good too. Jeff Joyce, business banker, is way above the competition in knowing his clients and Solving our problems.

Whilst I make a point to use only Local, Regional, and/or State-Based Banks, the Teams {esp. at Copperfield and Harrisburg, a close Second} are fantastic. If not for their friendliness, helpfulness, kindness, always laughing and cheerful attitudes, I'd likely moved-on post-merger. Luckily, Pinnacle is a smart Company, and respects the SMB-Playbook, as well as the SMB Owned Biz. Customer Mentality: Don't swoop in, bring in replacements, and expect Customer Loyalty. 98% of business still haven't figured this simple equation {looking at you AT&T}. Sigh. Pinnacle Financial Partners is a great institution, SMB and a trusted bank and I look forward to many years as a Private Accts. Holder, and as a Business Owner Acct. Holder. I'm impressed! Great Job, Ladies! Y'all Rock!

PS: Any odds on replacing the shoe-shiner at each entrance again? That was awesome!

PVH

PSS: Wow, 300+ Individuals read this review, and no one has the manners to take a second and "Like* the voluntary comment I spent my time writing and in attempt to help a wonderful SMB, as well as potential clients. Wonder where you lot moved from? /end Sarc.8

When Pinnacle Took over this Location from
Bank Of North Carolina (BNC) I was very nervous/Skeptical and was genuinely looking into other banks nearby I could transfer to.I guess it's human nature to want to stay with what is Fimilar and Comfortable to you.I ended up sticking with them out of pure laziness of not wanting to go through the trouble of closing one account and opening another to be completely honest.Let me tell you that I AM SO GLAD THAT I DID!!! The ladies at Pinnacle have been WONDERFUL! I really can't say enough great things about them! They will go ABOVE and BEYOND for you! I brought them several rolls of change that the count was off RIGHT before they closed on Friday and they never made me feel as if it was a Big deal even though I know that it most likely was.They had a smile on their face the entire time.They greet me by name when I enter and even sent me a HAND SIGNED Birthday card.It's those little things that make a customer feel appreciated.Thank you again For all your hard work,Dedication,Honesty,Professionalism,phenomenal customer service and Friendship.
~John the Change Roll guy~

I love this Bank. The people that work here are awesome. They are German Shepherd Dog lovers, and love to see and talk about yours and theirs! It's like showing off baby pictures, but with the German Shepherds​!