N.C. Division of Motor Vehicles

The wait here, was HORRIBLE. It took 3 hours to get in and out of here to get a license after moving to NC. We had all the necessary documents printed and ready, but the wait here was pretty painful. Especially with COVID, waiting indoors is limited, so be prepared to wait outside. I brought reading materials to help pass the time, but not everyone was so lucky.

Despite that, everyone working today was very kind and respectful. It would've made the experience worse if we'd encountered anyone who seemed to be checked out, lacked empathy or otherwise snippy, but everyone was attentive and understanding that we were tired and cold, but everyone I encountered was very professional.

If you're able to get an appointment, I highly recommend doing so, but we had 60 days to get a new license and appointments weren't available for 3-4 months.

My experience here was far better than I expected. I went in and the staff were nice and friendly. I took two road tests here but even though I failed my first attempt, the instructor was very kind and professional and gave me helpful advice on how I should improve to which it helped me pass my second attempt. I don’t remember her name but I definitely give big thanks to her for her professionalism. Although one downside I would have to say is that the non-appointment line is pretty long and rarely moves so I recommend you should be there pretty early. But other than that, I definitely do recommend this DMV.

I took my road test and had a great experience. The fellow at Counter 6 (on September 3, 2021; not sure he wants to be called out by name) is awesome. He deserves a promotion. (I even got a restaurant recommendation for awesome shrimp and grits!) I wanted to invite him over for jambalaya but wasn't sure that was appropriate.

Look, it’s a DMV. Yes the lines were long and moved terribly slowly, even with appointments—I expected as much. The people working definitely put on a tough persona, but what do you expect? I struck up a conversation with two of the employees and they were delightful! Once inside the building service moves fairly quickly, and as long as you have all the right forms and documents, you’re rushed through. Theresa was absolutely wonderful and handled my license renewal/Real ID application swiftly and efficiently. Approach the world with kindness and it will be reflected.