The Home Depot

They have what I'm looking for when I need it, customer service is good, with the exception of one individual I've had encountered twice when checking out in lumber.

Went to North Pointe Home Depot looking to replace a mower. I'm tired of needing to work on my current mower every time I want to cut the grass. Couldn't find help in the mower section ( the whole store was busy and it IS that time of year ). The greeter tried to raise help on the store P.A. system, but when No one showed, he took care of me. I had his name on a wrap of paper that somehow vanished between going in & out of the store, and walking back to the truck. The young woman at the service desk was also quite helpful (Janie *I think*)and made the process easy & smooth. Thank you for the assistance and for doing a good job. The only reason I didn't give 5 stars was the individual "handling" the mower section never did show up as far as I know. But, it gave me the opportunity to deal with the lady and gentleman who performed better than I expected. Kudos. Please add bonuses to their pay checks, Home Depot. They're making you look good.

Heather in Lawn/Garden called for loading help- she didn't give up or forget me. Then nice young man came out and loaded my trailer with pinestraw- very polite and attentive. Nice experience!
March 29, 2021 5:40 pm
1700 North Pointe Dr
Durham, NC

I am writing to thank the attention of N. Point Durham Home Depot Store and cashier Briggitte this day 02/18 (6-7 PM). She was an extraordinary professional. She helped us at all times with extreme patience. We removed 2 large boxes (2 cabinets) and she took care of the entire removal process, even staying in the parking lot to help us. Later, as the boxes did not fit in the vehicle, she helped us to rent a truck for transportation to our residence. She was so kind, so patient and respectful in every moment that we felt protected and privileged. Thank you so much Home Depot for having professionals so dedicated to the job.

They have hardware and home stuff