ARS / Rescue Rooter Durham

We got a free estimate from Home Depot and the ARS sales rep, Alfredo, came out the same day. My husband and I were very impressed with the way he checked out our current system and explained all of our options. We liked the way he worked with us and didn’t have any high pressure sales routine at all. The guarantees that come with the package are great, and Alfredo helped us feel confident that if there are any issues, ARS has us covered. Alfredo was very personable, professional and patient with our questions, including when we needed some time to discuss our decision privately before signing on. We feel like we have a good advocate in Alfredo to work with us through the process. We definitely recommend him, and we trust that we are going to love the HVAC system, too.

ARS in Durham is the BEST of the BEST when it comes to AC needs. Kevin M. made the process of purchasing a new unit smooth and easy to understand. He walked me though everything line by line and answered all my questions, which makes me confident that I made the best choice for my home. ARS is reliable, affordable and consistently offers quality service. I HIGHLY recommend them!

I set an appointment in the early hours of Saturday, and a technician was at my home before 3p same day. The inspection and repair took about 30 minutes, and the tech explained my options clearly. As always, the recommended repairs far exceeded the needed ones, but that's salesmanship, and I don't begrudge it. Long story short: great response time, fixed the AC unit, and the price was ok. We all want to spend less. The review would have been 4 stars if they'd rolled the $100 service call fee into the repair payment instead of leaving it as a separate item. That's what took it from truly reasonable to pricey.

In 2018 we built a new home and contracted ARS to put in our two Carrier Units, one of which was a dual zone 3.5 Ton unit the other a 1.5 ton unit. Over the past 3 years we have had some issues with the Dual Zone unit. ARS continued to work with us until they found and fixed the problem. ARS is a wonderful business that operates with a high level of integrity.
Every tech that ARS has sent to our house has been professional and courteous. The last technician to come to our house was incredibly knowledgeable about the mechanics of our Carrier unit. Michael made a series of diagnostic tests that the others did not. Michael was able to properly diagnose and fix the problem.
Thank you ARS for your commitment to stand by your workmanship. It's been a pleasure doing business with ARS of Durham!