Auto Body Works Unlimited

I rented the unit last week and it’s an amazing facility. It’s brand new and very clean but what is so distinguishable about it is the staff.

You get a feeling that you are going into a five-star resort type of service and not a storage unit. They are absolutely wonderful.

I am having a positive experience working with BSS. Scott showed me around and was professional and friendly. I like the welcome bag I received upon becoming a new customer. The facility is bright and clean, with good AC, and music playing. I feel very welcome.

Walking into this building you wouldn't think that you were going there to rent a storage Unit. The professionalism from the staff deserves the 5 star rating it has. They are knowledgeable about the building and its units and were able to accommodate myself and my employers needs and continue to do so. The building is immaculately clean inside and out, smells fresh, is accurately temperature controlled, and every door is locked and secure with your own special code that can be accessed with your phone through an application. They provide Stainless steel carts which are all nicely maintained, not wobbly or broken. The best part in my opinion is the Van. They provide a Sprinter Van for customers to use on their move in/out day free of charge and that is unheard of. In this post covid world we live in. It seems as if the standard for customer service has significantly dropped. Burlington Self Storage has not done so it has maintained that standard and exceeded it in my opinion.

My initial call to Burlington was answered by Cara. She was polite, cordial, and professional. I followed up with a visit to Burlington a few days later and Cara took care of me. Again, she is the consummate professional. During these times when we all experience terrible customer service wherever we go, Cara was a breath of fresh air. In fact, she was so good that I didn't bother to check any other storage facilities. Since then she has given me outstanding customer every step of the way.

Long story short, the place is awesome. Brand new installations, very clean, large elevators and one with extend ceiling roof, plenty of hand trucks available, covered parking for any weather, reasonable prices and the staff is very courteous and professional. Cara was very nice and she make sure to explain to me how everything works.

This is actually my home