Echo Bluff MHP

Love this lab! All the people who work here are super friendly and kind. I used to dread having blood drawn as I had horrific experiences. Everyone that I have had do a draw for me has been awesome. No appointment and I was in and out in under 20 minutes.

First off I want to stay that the people who work here do a wonderful job. I have to admit that I was very surprised as to how busy this place is! In the DFW Metroplex with a population of 7.5 million I could walk into a Quest to get a blood draw and walk out 15-20 minutes later. This place had an hour wait without an appointment. I went home to make an appointment and I could not get in for an entire week! The next day I arrived there at 7 AM and 4 people were already waiting in line to get their work done. One client said they had to wait 2 hours not too long ago. This tell me that Quest needs to find a larger facility in Oro Valley and hire more personnel.

I can’t say enough how impressed I was with Elena! I have had nightmare experiences with other labs. I wasn’t even sure she stuck me before she was through filling multiple vials! I am no longer afraid to go have blood drawn! No more multiple attempts and excuses! Yay!!! The rest of the experience was exceptional also, from check-in to prompt service for my appointment time. I won’t go anywhere else. Thanks and God bless you Sonora Quest, Oro Valley!

Everything went smoothly this morning. Normally in the past everyone is grumpy, but today the vibe was a bit different—everyone seemed in better moods. Octavius was my phlebotomist today and they were so great. No pain at all and super friendly. Check in was smooth using the kiosk and work order. I do recommend maybe putting an instruction poster during check-in for people who may not know how to use the kiosk. There were quite a few people that didn’t know and the kiosk had to be restarted which caused frustration with the front desk. Just a suggestion for the business process team to improve the flow of check-ins. Overall, great service today.