Original Mattress Factory

Best customer service I have received in a long time

I was stressed about going mattress shopping, I found OMF on a top 10 list of mattress companies. Liked there was a local brick and mortar store close by. They were very informative, low pressure sales experience and had great customer service and follow-up. Very happy and comfortable in my new bed!

Some of the other reviews must have been placed before Sam took over this location, because the guy knows his stuff. He’s got to be one of the best they have. I dread walking into stores because of sales gimmicks and misinformation but honestly: this is a great place to buy a mattress. Places like this just don’t exist anymore. They build with great, American materials and they build to last. You can also shop here knowing you aren’t going to get pressured to buy right that second. The staff is eager to educate you about the quality their product but never makes a sales pitch or brings any pressure to the table. This is what I wish all furniture stores were like.

The Original Mattress Factory is the only establishment at which I will purchase a mattress. I purchased my first mattress with OMF in 2010 and more recently a king mattress in 2018. I was impressed with the quality of the product and attention to detail. The weight of the mattress attests to the material used in construction, including ample coil springs, natural padding, and real cloth covering. The shopping experience from in-store mattress selection to delivery was superb. If you are seeking a durable, well constructed mattress that will last for decades and provide the support needed for a restful sleep experience, go with the Original Mattress Factory.