The Bike Gallery

Was in yesterday as a novice to figure out what type of bike I need. The owners spent a good amount of time coaching me through different things to think about based on what I am looking for (commuter/road) . I didn't buy anything since there wasn't something that fit my in stock now, and the owners were not pushy and didn't try to "sell" me, we're just trying to help. Great experience and will check back for options as they come in - thanks again for the info and help!

I was in the middle of a 3 week cycling and camping trip when my seat and drivetrain started to make horrible noises after a particularly nasty gravel ride. I was near Charlotte and called 5 bike shops, but nobody could fit me in. Finally, I reached The Bike Gallery and they told me to stop by and they would see what they could do. The owner and another experienced mechanic stopped what they were doing, asked all about our trip, and then quickly diagnosed the issues. They cleaned/tightened up the drive-train and seat. Got both properly lubed and had me on the way in 30 minutes. Then, to cap it all off, they told me that the service was on the house for stranded travelers! I'll definitely be stopping again when I am in the area.

Couldn’t have had a better first experience with The Bike Gallery! They were friendly, fixed my problem right away, and went above and beyond with service. I’ll be back - thank you Bike Gallery!

Such amazing service and very knowledgeable. Definitely recommend and will be back.. my bike feels better than ever and I’m so excited to be riding again!!🚴🚴🚴

Just a really nice place. A few days before Christmas, my son and I walked through the shop. My son positively fell in love with one of the bikes and I decided to buy it. Well, it was a Christmas present for him so I had to inconspicuously buy it during the visit. We had to keep everything on the down low. Donnie, the employee who sold the bike to me, inconspicuously took my credit card and charged it. In perfect stealth mode, he brought the paperwork to me to sign. We were outside the store and he let me use his back as a signature pad. Really cool. My son had no idea. The owner, not sure of his name, knew exactly what was happening. When my son finished test riding the bike, the owner took the bike and put it back up on the display rack to make my son think it was still for sale. My son asked the owner if they could hold it for us to buy and the owner said “I will do my best to hold it but if somebody comes in who wants to buy it, I have to sell it. We can’t hold bikes for very long.” During his reply, he gave me a look as if to say “I got your back, dad. Merry Christmas and I appreciate what you’re doing with your son.“ I returned the next morning to pick up the bike. Andres, I think he is the owner’s brother, went over every detail, nook and cranny of the bike with me. They treated me like royalty. All this to say that the overall experience was beyond five stars. It’s just a really cool place with an inviting atmosphere. Check it out. You will be pleased. Oh yeah - that shiny new bike we purchased is now caked with dried mud, as every mountain bike should be. Thanks, Bike Gallery.