Quality Suites Pineville - Charlotte

So i scheduled an appointment online and didn't realize until after the fact that it was for the wrong day. After calling the front desk and talking to Nakeya, i was given a contact number to try and correct my gross mistake. While i was on the phone with customer service, Nakeya not only called me once but twice to let me know that she took it upon herself to help me correct my error. She is without a doubt the #1 reason why i will continue to use that hotel in the future. She is an absolute ROCKSTAR!

The location is great! The hotel was clean inside and out. The staff was professional, courteous and friendly. Because of COVID19 there's no hot breakfast which was a take away for me but the children didn't care. They were excited about the indoor pool.

Very clean hotel. The housekeeping staff really does a great job with keeping the rooms here clean. Also the front entrance and lawn area is always clean. Comfortable beds. You really get your money worth especially for the amount of room you get. Bathroom a good size including they also have rooms with the pull out couch. The customer service is excellent. Ms.Lillie that works the front desk is always with a welcoming smile.
The manager Rhonda always goes out her way to ensure you have a good stay while being there. I would highly recommend if you are looking for a hotel with great customer service and very clean this is the place for you.