Pep Boys

I had recently taken my car to the dealership for a recall notice check. Before even pulling my car out of the check-in bay, my car was on the status board where they list recommended services - an alignment was recommended before they even looked at it so I left the dealer and had nothing done.I instead scheduled an appointment with Pep Boys. I am so glad I did! I dropped off my car and several hours later received a call. They were a bit confused because I had plenty of brake pad left. It was out of alignment however so they proceeded with the rest of the work. How amazing to be told I did not need something that the dealerships said I did! They have earned my business and my trust.

5 stars for Cliff. Really great guy and genuinely out for the customer. A real pleasure and breath of fresh air. I was a little disappointed, after spending money on a great new set of tires to find my spare just thrown in the back of my jeep and not stowed/put away. Would’ve taken 3/4 minutes and been a touch of class. 3 stars for long wait and 2 stars for economy/basic service.

Getting tires on your vehicle is never something domeone looks forward to. But I will say, it was an overall pleasant experience. I met J. Alexander at the counter, he was light and funny, yet professional. About an hour into my wait, he came out to show me I ordered the wrong tire. Are you kidding me?! He was super calm and just said to give him a few minutes to see what he could do. He came back saying they had my tire in the brand I wanted at the warehouse and he could get someone to deliver them in about 35 mins. I was impressed. Overall, great experience and I would totally recommend.