The Original Mattress Factory

Very good service and very good prices. I went to another place and they wanted to change me $500 for a twin mattress but going here I saved $200 for the same thing. They people were very understanding and very polite. Will do business with them again and would recommend going here first saves you time and money.

Called about a warranty on my mothers mattress. They had all the answers I needed for the warranty. Set me up a service appointment for a few days later. The were polite and they new there job. Was very happy with the service.

I was contacted THE DAY BEFORE delivery was scheduled (over a week prior to date) that the Mattress Factory did not have materials required to complete my order. I was given no date of possible completion, nor offer of recompense for the inconvenience.

The customer service and pricing is amazing. I would recommend, but just don’t be too attached to your delivery date.

Modern consumers almost always have to accept trade-offs when making purchasing decisions. Original Mattress is a sterling example of an alternative business model, where there is literally no downside to doing business with them. Assuming that is you need a bed. They're local, they have exceptional products priced at a healthy value, their service is concierge quality, they're the total package. Only a self-hating inhabitant of NE Ohio would shop for a mattress elsewhere.